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Business Profile

Window Installation

Ecoline Windows and Doors Halifax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/05/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My windows didn't come in One Piece with an Outside Vinyl Frame and they don't actually resemble the window that ******* ********* brought here to show me? ******* told me they would be measured a second time and they were! A Big ********* guy (sorry I for this name) came and remeasured, while he was here he said that he would be the one installing them and he wanted make sure that the Windows would fit Properly. He said he would be removing the inside window trim very carefully so that it would not be damaged and could be reused! The window she brought here as an example of what Ecoline's Windows supplied and installed where One Piece and had an outside Trim on them like the ones I see in Ecoline's Advertisements on Facebook! That is definitely Not what I received and I had to pay a percentage down then pay for the windows in full before they were even installed! I sent her photos of the windows and sliding door that were installed so she could see that they have absolutely No Trim on the outside! Also they had to be shimmied to fit with little blocks sawed off of a piece of wood material that they had brought with them! The sliding Door was way shorter and the opening on that had to be built up! I am very concerned that I paid for expensive windows and a sliding door and didn't get what I paid for ! The installers told me that someone else would be coming to finish the Trim with some kind of tin or metal??? Nobody has called me about this! I trusted this Company and believed ******* and the Big guy who did the second measurements to supply me with the Windows that I had ordered. The guy who was supposed to be doing the installation, didn't even show up, they sent two other crew members instead! My Bank was concerned about Ecoline Windows because he thought it was strange that I had to Pay for them in-full before the installation was done.Perhaps he was right to be concerned! Why was there no Vinyl Trim Built into these Windows!

    Business Response

    Date: 28/05/2025

    Our regional manager has been in contact with the member, and together, we have developed a comprehensive plan to resolve the outstanding issues. Our scheduling department is actively trying to reach the client to coordinate an appointment for measuring the additional parts needed. We are committed to ensuring this process is smooth and efficient, and will keep you updated on any further developments.

    Customer Answer

    Date: 02/06/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23325596, and find that this resolution is satisfactory to me. As per this Letter below that I received from *** ***** in regards to the Resolution :*******, 

    Thank you so much for your time today and taking the time to explain the deficiencies. 

    As we have discussed, the following outstanding issues need resolving

    - Brickmold added to each exterior window (measurements to be finalized))
    - Jamb Extension added to each window interior (measurements to be finalized))
    - Existing casing to be removed carefully and reinstalled on top of the new jambs
    -Patio sliding door to be aprox 2” higher than what was installed which was a 5ft standard with BM trim on exterior 

    -At no additional cost to you-

    I am so sorry for the issues you have encountered and as discussed I look forward to having these issues resolved as fast as possible. As we discussed these alterations will likely take 8-12 weeks as everything needs to be done custom for you. 

    Lastly, in order for us to operate as efficiently as possible we would ask you contact BBB to update them that you will withdraw your current complaint. You are obviously welcome to re-submit at any point in the future should we not complete to your satisfaction.


    *** *****
    ******* *******
    ***********************
    ************

  • Initial Complaint

    Date:21/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6 Windows were ordered for basement - Windows arrived and 5 were installed and the 6th needed adjustments as it did not fit. The deal was financed through ******** to be paid monthly.
    I had refused to sign off on the paperwork until the 6th window was installed after numerous calls to Ecoline locally at ************ and ************** with no return calls or support. A worker at Ecoline has signed off on my behalf and the funds were released to them.

    Business Response

    Date: 23/01/2025

    Ecoline Windows placed an order for six windows in accordance with the signed contract. However, during the installation process, one of the windows could not be installed due to the client's failure to relocate the pipes and wires. Ecoline Windows is not responsible for managing such infrastructure, therefore the company is not at fault for the delay in installation of the final window. The window is ready for installation and will be installed once the client has completed the necessary adjustments. 

    Customer Answer

    Date: 23/01/2025

     I am rejecting this response because:
    ECOLINE came and gave a quote took pictures and measurements and nothing was said or noted about not being able to install window. I  also questioning the fact that someone at ECOLINE signed on my behalf to release the funds from ********** I did not sign off. 

    Business Response

    Date: 24/01/2025

    ********* releases the funds based in the invoice submitted by Ecoline. Ecoline issued the invoice since the work was substantially completed and the last window was not installed solely because the client did not have the space ready. 

Ecoline Windows and Doors Halifax is NOT a BBB Accredited Business.

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