Reviews
This profile includes reviews for O'Regan's Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromJody R
Date: 30/07/2025
1 starTook my Tacoma in for a window repair and also asked, since they had the door apart, to look at why the physical key did not work to unlock the door. The door would only ever open with the key fob. At first they wanted to charge me a $150 "diagnostic fee" which I asked...for what? They were going to have the door apart anyways. When I pointed that out they decided to not charge me that fee.
They told be the key cylinder was broken and it would require a second visit as parts needed to be ordered. They quoted me $650 including $400 for the key cylinder part. I have the quote. That price sounded ridiculous. I took my Tacoma to a local lock specialist to get a second opinion. Their Technician took a quick look by removing a 1 inch plastic plug on the side of the door, Removed the existing cylinder, Looked at it, put it back in and it was fixed. Turns out the only issue was it was somehow misaligned so it would not function. He did not even have to remove the inner door panels or replace any parts. To add insult to injury the local lock specialist looked up the price of the cylinder part number O'Regans wanted to charge me $400 for and the actual price was around $25. Either O'Regans technician was shockingly incompetent or O'Regans represents the worst in the auto repair industry by massively overcharging customers for unnecessary labour and parts.
They had also recently given me a repair quote of over $4000 to replace a leaking main seal. I was confused as I told them there has been zero sign of any oil leak and not a drop of oil on my driveway. Two days later I noticed new oil spots on my driveway. After my experience with the door lock I have serious question with my Tacoma suddenly dripping oil only after getting that massive repair quote.
O'Regan's Automotive Group
Date: 05/08/2025
Hi Jody, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)Review fromShelby R
Date: 16/06/2025
1 starThe customer service at ****** is genuinely shocking. The representative I've been dealing with treats me like an idiot. After having my engine removed, and having the slave cylinder and clutch bearing replaced, they wouldn't even call me to tell me what had been done to repair the issues I was having on my *******. The best part is that the issues havent even been fixed! They acted like I was absolutely nuts when I told them my car still won't go into first gear.. aka the same problem I had weeks ago when I initially came in with the problem.
I will say ****** and Oregans have attempted to be somewhat accommodating by covering some of the cost of this repair, but I'm absolutely appalled that they still couldn't properly diagnose the problems I've been having, nor could they even offer a follow up after having done such "extensive" work, OR even do ACTUAL diagnostics.
TAKE YOUR VEHICLES LITERALLY ANYWHERE ELSE!!!
As for Oregans, I regret purchasing this vehicle from them. A $30,000 loan, and a "certified pre owned oregans bla bla bla", ALL the extended warranties and packages, means absolutely nothing when it comes to a reliable vehicle. I am having issues with my clutch and because its a manual vehicle I'm being told that these items are "wearable". I'm not sure how i could possibly do this much damage to my master cylinder or clutch bearing within only months of owning this car. Again, go literally anywhere else. I'd have been much better off buying a car off ******** marketplace because at this point I still have to sink thousands into repairs after trusting that I was purchasing something in fantastic condition. Clearly it was not, and i'm the one left in the dark about it from both ****** and Oregans. This is a problem with both the manufacturer and the team at Oregans certification for not discovering these issues in advance.O'Regan's Automotive Group
Date: 17/07/2025
Hi Shelby, customer service is important to
us. If we've fallen short in some way,
as your review indicates, we would like to hear about it to see if we can turn
this situation around. Sincerely,
Mary-Ellen O’Regan ([email protected] or 902-406-7173)Review fromAurelio S.
Date: 22/02/2025
1 starI took my mother's car in for a brake line repair. This scam of a service dept. said that she needed a complete brake system replacement including all 4 brake lines, calipers, pads, etc. for a cost of $4460!! Rejecting this ridiculous price, I took it to ***** down the street. ***** looked at it quickly and said that while there was a little rust on the calipers, they didn't need replacing. They said only 1 brake line needed to be replaced and the other components would be sprayed with rust proof. They completed the job in 1 day for only $373.12!! Less than 1 tenth of O'Reagans! I have never in my life seen such a blatant ripoff and scam!O'Regan's Automotive Group
Date: 04/03/2025
Hi Aurelio, customer service is important to us. We received your review. We recommend replacement when heavy corrosion is present and customer safety is at risk. We also strive to provide our services at rates competitive with other service providers in the Halifax Regional Municipality. If you wish to discuss this further, please feel free to contact me by email at [email protected] or by telephone at 902-406-7173. Sincerely, Mary-Ellen O'ReganReview fromScott W
Date: 25/10/2024
1 starIt's hard to believe a company with an average 1.11 star review and 10 complaints in a year can keep an A+ rating with BBB. I leased my 6th a truck over 21 years from O'Regans ****** in Halifax and this time will be the last. They offered $6,000 less than other dealerships on my trade, several employees lied to me about a 3rd party sale, refused to provide the telephone numbers of employees who could assist me, the general sales manager was rude, condescending and argumentative, they failed to apply for a permit for my truck and refused to rush another temporary operating permit to me so I could continue to drive my truck at the end of the 30 day period and then refused my many requests to obtain a client satisfaction survey in an attempt to hide their treatment of me from ****** Canada. Buy somewhere else and save yourself the headache!O'Regan's Automotive Group
Date: 23/12/2024
Hi Scott, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)Review fromjiajia s
Date: 20/04/2024
1 starWorst dealership experience ??. I went in two weeks ago to order an LX for my business use. The salesperson, *****(he’s also the manager) kept mentioning that a ***** ***** **** like me wouldn't be able to afford such an expensive vehicle, even though I was pre-approved for financing. Despite this, they took my deposit. Given that the brand they work for has a large ***** customer base ??, it's ironic. They told me I would have to wait another two years.
Two weeks later, ***** called me to see if I wanted to check out and take the one that had just arrived. I was satisfied with the vehicle but not with his service. He threw me the key to check it myself and was texting on his phone instead of introducing the functions. Later he asked me to go into the financial office to go through the documents and asked a guy named ******* to ******** me into purchasing their products for 30 minutes. Even though I said I didn’t need ridiculous services like ceramic polish, he still questioned me: Why???
Although I chose to add the $3000 extended warranty, these two guys were still not satisfied. But still said we would arrange a date for pickup. I could tell they regretted it at that point because they thought I hadn't purchased enough products. However, the day after, they informed me they wouldn't sell it to me. It's totally fine, but it's interesting that ***** told me to check it out and take it—a total waste of time. (Attached picture of both sides signed purchase agreement)
Anyway, I wish them the best of luck, though they seem to want to avoid all '***** customers' ?? while working for an ***** brand.O'Regan's Automotive Group
Date: 23/04/2024
We disagree with your characterization of events. However, if you’d like to discuss your concern, please feel free to reach out to us at [email protected] or by telephone at 902-453-2331Review fromKen P
Date: 27/02/2024
1 starI have been in contact with O'Regan ******** **** since November 13/2024 in regards to my 2013 B250 with a limp mode problem. I finally got a diagnostic date for February 25th 2024. The diagnosis was done and I never received a report until I asked for on 02/20/2024 but was Estimated Valid for 30 days 2024/01/25 (not in a timely manner) . The quote was never excepted but an E-mail said NOT to exceed $5000. A third party NAPA (NOT MB trained & authorized) was brought in the picture. The quote was for $5175.93 close. I have been playing E-mail tag with many on this situation, E-mails sent and phone calls. The final straw was when it was said that after the repairs a problem still existed with the head gasket. I am 82 with experience in the mechanical field since 1958. A diagnostic test should have uncovered (codes) the problems with the engine. I am at the point now that I told the service manager he could keep the car, send my personnel items and license plate to me. Four days have passed since ******* said, it needed more repairs and he had to talk to Robertson. It is simple give me back a repaired car for $5175.83 or KEEP IT.O'Regan's Automotive Group
Date: 06/03/2024
Hi ***, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concern, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan (******************** or 902-406-7173)Review fromDavid M
Date: 26/02/2024
1 starPurchased a 2015 Chevy Cruise from them it was a decent car however I have had to put a large sum of money fixing the car in the last year, including almost every 2 years a new coil and spark plugs, I lost my job and haven't been working in years and they tell me that the walk away insurance I paid for that is valid until 2026 isn't valid, I also never got a straight forward answer about the "Extra Charges" for the car. The car was listed for 10900 and now going through all the paper work again I noticed they Charged me "5000" extra dollars for services not including all the fees and taxes at this point. I have called at least 9 times in the last month leaving a message with **** **** 8 of those 9 times, whom has never returned my call and I assume doesn't intend to. I did receive a call from someone named ****** that explained he was returning a call on her behalf and just told me the walk away policy was invalid.O'Regan's Automotive Group
Date: 27/02/2024
Hi *****, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan (******************** or 902-406-7173)Review fromEmily E
Date: 04/12/2023
1 starWas in for a tire change and in the mean time the workers were ******** and being very loud and very unprofessional. Never going back for service. *****O'Regan's Automotive Group
Date: 08/12/2023
Hi Emily, thank you for taking the time to give
us feedback on your experience. I’d like
to hear more about your concerns, to see if we can get this situation turned
around. Sincerely, Mary-Ellen O’Regan
([email protected] or 902-406-7173)Review fromAndrew T
Date: 21/11/2023
2 starsI called Nov 20 and was on hold for 20 mins and then it said leave your number and someone will call you back within 2 hrs. This was at 9:15 am. It’s now November 21 and I’m still waiting for a phone call. All I wanted to do was to enquire about a new Sportage I saw on the lot. Looking to trade my Sportage for a new one but I guess Dartmouth *** doesn’t need the business. Not the first time I have had bad experiences at this dealership.O'Regan's Automotive Group
Date: 28/11/2023
Hi Andrew, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)Review fromJames W
Date: 07/09/2023
1 starI recently (within the last 6 weeks) took a car to O'Regans for a provincially required inspection, at the time they failed the car for "separated ball joints" on a car from a very reliable brand (******) that had relatively low mileage (75k klm). They quoted me over $3000 for the repair. I took it to another certified shop and was told everything was (their words) tight and passed the vehicle.
I subsequently had O'Regans offer to show me why they failed it, and other than a very rude service writer, tried to show me what they saw. There was no abnormal wear, no play, no separation, etc.
Since they tried to make it right, and other than "Stephen", were very professional, I didn't escalate the issue any further.
They recently did the same exercise to my father who took his own vehicle (a Hyundai with very low mileage, 25k klm - different brand but the same group and location) in for another unrelated repair and told him that the ball joints were separated and would need to be replaced. I inspected the vehicle and the front suspension was practically as clean & tight as the day it left the factory.
My best advice is that if you get a large repair quote from O'Regans, especially if it is suspension related for whatever reason (mechanics' upsell incentive this month), have another reputable shop give you a second opinion.O'Regan's Automotive Group
Date: 11/09/2023
Hi James, we take customer concerns very seriously. If we've fallen short in some way, as your review indicates, we would like to hear about it to see if we can turn this situation around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)
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