Business ProfileforLansard Bros. Roofing (2006) Ltd.

********************************************************************** I'm writing to file a complaint about my experiences with Lansard Brothers Roofing Limited, ****************************************************************************** *********************************************************************************************************************************************** In May 2019 I hired Lansard Brothers Roofing Limited to replace the roof on my townhouse located at ************************** Over the winter I observed that there were large icicles hanging and ice buildup on the eavestrough. Additionally my home was noticeably colder than before the roof was replaced. In May of 2020, I contacted Lansard Brothers and reported the issues and asked them to send someone out to follow up. An employee of Lansard came out and inspected the roof and found some issues with portions of the shingles. Subsequently another employee came out and I was told the repairs were completed. Late spring of 2020 my basement began to flood as a results of the water runoff from the ice buildup on the eavestrough. I contacted Lansard on a number of occasions and was treated poorly by the employees answering the phone. **************************************************************************** Spring of 2021 I experienced the same issues i.e. Icicles and ice buildup on the eavestrough. I once again called Lansard about the issues and they finally sent out a representative to my house. I observed that the representative did not go onto the roof but rather stood on the driveway and took pictures from that position. I followed up with Lansard as the issues were not resolved and a female employee answered the phone and responded in a rude and disrespectful manner and told me that there was nothing wrong with the roof and I needed new insulation and there was nothing else the company can do. Note that I contacted a 3rd party to check the insulation and was told I did not need additional insulation. Prior to the roof being replaced in 2019 I never experienced the issue with icicles and ice buildup on the eavestrough ********************************************************************************************************** Note that according to the contract that I received from Lansard there is a 20 year warranty on the roof My desired outcome is that Lansard Brothers to do a proper inspection of my roof, fix any issues found and add appropriate drainage such as a downspout to prevent future ice buildup/icicles to enable proper drainage at no cost to me. ******************************** ***************************