Business ProfileforElite Vacation Homes Inc

Elite Vacation Homes in Victoria,B.C. was representing my property at **** ****** *** Elite is owned by Val and employees are ******** and *******. ***** *** ************** ********* ******** ******** **** **** ******* ********** **** *** **** An example is booking my property from June 24th to July 27th that was cancelled by Elite within a few days of arrival. The income loss for myself was over ****. Elite gave me **** stating my home was not up to guests standards. Elite hires the maids to clean at a cost of up to *** per maid visit if pets are included. At this high maid fee I pay my expectation is the property should be professionally cleaned to a high standard. Elite is stating flies, silverfish, ants appeared under their handling of the property and an exterminator should be brought in at my expense. Elite hires the maids if there was a temporary problem that could not be resolved with simply cleaning better which appeared to resolve the issue when Val initiated a "Complimentary clean" on top of a cleaning not done properly by their maids. The floors appear never to have been steam cleaned. Elite would not have Elite guests book and come from June 17th to June 24th. Val denies this in her recent email stating guests were here from June 17th to 20th. Evidence will support Elite guests were here all week on surveillance and texts to ******** time and date stamped on June 24th stating to ******** the guests are still here after checkout time. Val states I refused to buy items for the suite. Texts and emails show I was charged twice for approx. *** for items I was not contacted for. Evidence will support I bought items when asked. Inventory was not taken by Elite so no record of missing items ex:iron held guests responsible. Pet fee *** cleaning fee ***, I received ** less for final cleaning. I didn't receive full amount. It is apparent in conflicting texts and emails between the Val and staff that Elite is responsible for quality control not the homeowner.