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Find a Location

Gaslight Heat Services has 1 locations, listed below.

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    Business ProfileforGaslight Heat Services

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1995

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Gaslight Heat Services has been supplying Victoria with heating products for over 25 years and will supply and install all types of heating products -- gas and propane. Heat pumps, fireplaces, furnaces, hot water tanks, and on-demand hot water tanks a specialty.

    Business Details

    Location of This Business
    3382 Tennyson Ave, Victoria, BC V8Z 3P6
    BBB File Opened:
    20/7/2005
    Years in Business:
    32
    Business Started:
    1/1/1992
    Accredited Since:
    1/1/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of LGA0202649 for this business, issued by Technical Safety BC

    These agencies may include:

    Technical Safety BC

    200 - 505 Sixth St

    New Westminster BC V3L 0

    866-5667233

    http://www.safetyauthority.ca

    • Our records show this company is licensed as a gas contractor by TSBC Licence #LGA0202649.

      Worksafe coverage is active and in good standing.

    Type of Entity:
    Partnership
    Alternate Business Name
    • Hope Economy Heating Ltd.
    Business Management
    • Gordon Gao, Co-Owner
    • Sylvia Gao, Co-Owner
    Contact Information

    Principal

    • Gordon Gao, Co-Owner

    Customer Contact

    • Jennifer Culley, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Complaint Details Unavailable

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carol A

    5 stars

    19/04/2024

    I have never met such a remarkable company as Gaslight Heat Services. I applied in 2022 for the NRCan Greener Homes Grant to help retrofit my home with a new heat pump heating and cooling system. Conscious of the fact that I could and should do better for the environment, I had my home assessed for energy loss. I was quite taken aback about the energy wastage and in early 2024 decided to commit to a new heat pump. Jenn, the Office Manager at Gaslight Heat Services not only helped me to place my order but also ensured, on a daily basis that the Gaslight Heat Services team delivered the required equipment and services on time and on budget. Importantly, she helped me to coordinate the services of an independent electrician so that my heat pump would be properly installed and connected to my home electrical panel and grid. Jenn then assisted me to file the newly installed heat pump equipment with NRCan Greener Homes program and the BC Provincial Government in order to qualify for energy saving rebates. She then also arranged for an annual service and inspection and helped guide me through a 12-year extended warranty program. The customer service was simply outstanding, and it should be noted that the company owner himself undertook the initial home installation assessment. Gaslight Heat Services deserves a 5/5 gold star rating - and my 50 year old home in Oak Bay now has a new lease on life, one that will help provide a cleaner and better environment for all our grandchildren. Thank you so very much. Carol A.

    Gaslight Heat Services Response

    22/04/2024

    Carol, Thank you for your kind words. Working with you to install your Diakin Heat Pump has been a pleasure. We look forward to seeing you yearly for your annual maintenance visit. Enjoy the time spent in your home with the grandchildren knowing that your house is more efficient and helping the environment. Sincerely, All of us at Gaslight Heat Services.

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