Customer ReviewsforGaslight Heat Services

On December 14, 2022 I called **** ****** **** ******* ****** to clean and service my fireplace. The technician was friendly and I thought he was thorough. I asked about turning off the pilot light until I wanted to use the fireplace to save on propane. He said yes I could and wasn't told it would be difficult to turn it back on. I paid $199.00 plus tax. On or about December 16 & 17th (during the snow storm), I could not get the pilot light on and left several voice messages to see if they could come back to light the pilot light. They called me back at the end of December or first week of January 2023. They said they would come back if I paid them an additional $179.00 AND was told without a second look that I might have to pay for new parts or a fireplace. I tried negotiating on the side of "customer service". But, they would not consider such a concept. Frustrated, I called Gaslight Heat Services (GHS) and they came out to start my fireplace in less than 10 minutes and did not try to upsell me another unit or part. In addition, the Gaslight Heat Services' technician was surprised to see that my fireplace was not clean. When he pointed to the gravel and debris at the bottom of the fireplace noting it was not done thoroughly. Gaslight Heat Services charged me 3/4 LESS the price of **** who tried to double dip me for ($179.00 within 30 days of the original service date). ** ******* ********** ************ ********** **** **** ****** ******** *** ***** ** **** ******** ******* ***** ** ********** ***** *********** *** *** ********* *** ****** ********* ********** **** **** ** ***** ** ***** * ***** ** ******* **** ****** ******** **** *** a BIG MAHALO (THANK YOU) to Gaslight Heat Services!

In short: Great! Every time they said they would show up they did, which is something considering our interaction occurred when some operators didn't return calls, and a few showed up but never gave quotes. The office manager kept on top of the order shipment every step of the way and communicated regularly. Thanks Jenn! The installers were friendly and their work was professional and tidy. While it is early days with the units themselves already we notice that the house is warmer as the heat distribution is better with mini splits than our floor boards, and are much quieter. The acid test will be during a heat dome for A/C, but what I can say is that I am recommending Gaslight to good friends. Need I say more? First rate service. Oh, and their quote for all of this was more than 2K less expensive than the nearest quote.

We have been using Gaslight Heat Services to maintain our gas fireplace for many years. We are very happy with their service. This review reflects the many years of competent service and very good customer relations which we have experienced with them. The technician Gordon, who provides the service, is very knowledgeable, efficient and thoughtful. Jennifer, in the office, is always happy to help in any way she can. Dominic

Gaslight Heat Services installed recently a Daikin ductless heat pump in our home - we could not have chosen a better company to do the installation - from initial contact to final installation, all was done and organized timely and professional - the team that did the installation mastered the challenge of a very low crawlspace commendably - the system and installation has exceeded our expectations on comfort, noise level and general esthetics - well done. Klaus G.

Why five stars? Without going into the boring details of what I thought was a significant problem following servicing of my furnace, I found myself calling for help after hours on a Friday evening. I believed that a resolution of my problem would be unlikely before the long weekend would be over. However, I was pleasantly surprised to get a response to my plea for help and have the service man at my front door, all within the hour. Despite the service man having been called back after the end of his workday, he remained patient, courteous and efficient. He resolved everything and took the time to explain to me the mechanics behind what had happened. I recognized I had overreacted. Furthermore, I was not charged for the return service. Every customer hopes to find service like this, but rarely does. That’s why the 5 stars. John O