Business Profile

Parking Facilities

Impark

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
In order to expedite complaint processing with Impark, please provide the notice number and plate number in your complaint details.

Complaints

This profile includes complaints for Impark's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

504 total complaints in the last 3 years.
154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:22/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for parking in their lot and still received a nearly $100 ticket - less than 10 minutes after I paid. I paid for a three hour block.The company refuses to handle these type of disputes over the phone. Instead, they direct you to their online chat platform, where it is nearly impossible to get a person. As I type this, I've been waiting for 40 minutes with no response whatsoever.
Business Response
Date: 23/07/2025
Hello,

Thank you for forwarding ***** ******** BBB complaint.

To properly investigate the matter, we require the notice number and a copy of the parking receipt from the customer. Without this information, we are unable to conduct a proper review of the parking notice dispute.

We recommend that the customer refer to the contact information provided on the notice they received for further assistance. Our Enforcement team is available Monday to Friday, 8:30 AM to 5:00 PM PST.

We are committed to resolving this issue once the necessary details are provided.

Kind regards,
Zith
Initial Complaint
Date:21/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: Jun 18, 2025. Address: ***************************************************. Impark lot 351 Paid for parking and still got a ticket. Tried disputing 3 times and got rejected. They confirmed that the parking ticket was valid and outstanding - pass/receipt expired, when its clearly not. It has remained open and unresolved to date. It has caused a lot of time, mind, and frustration. Im also worried about parking at another Impark lot and getting towed. There is also no way to reach out and speak to a real human. Their office number doesnt ring or allow to leave a message, no email support, etc. Please help relay to the business as theres no other way to contact them. I really need this resolved.
Business Response
Date: 23/07/2025
Hello,

Thank you for forwarding **** ***** Cheuks BBB complaint.

Upon further review of the notice, parking details, and payment records, we can confirm that the payment was valid. We apologize for the oversight. The notice has been voided, and no further action is required.

We sincerely appreciate the customer's time and understanding in this matter.

Kind regards,
Zith
Customer Answer
Date: 27/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Shui ***** *****
Initial Complaint
Date:10/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 13 2025, I met my friend for coffee. I parked in a parking lot at **************************** North in ********. Many people were trying to get a ticket from the machine which was broken. I followed the instructions on the sign and paid through the hang 10 parking app. My parking started at 10:33am for 1 hour as I was just meeting for a coffee. We were waiting for our bill and I looked at my phone and it was 5 mins past the cut off time. There was no service in the old building so I went out front and went to put more time. The link in the email would not allow me so I had to re-enter all my info for a second time. By the time I did this and inserted the payment info and received a confirmation it was confirmed at 11:58am for 30 mins as we were getting our bill. 15 mins later we went to the lot and left. 2 weeks ago I received a collection letter regarding a ticket for $98. I was shocked as there was no ticket on my vehicle that day. I also never received a reminder text or call. The collection letter says the ticket was issued at 11:45am. 12 mins after the parking expired. I find this to be an outrageous price for a ticket and secondly convenient that not ticket was on my vehicle. I have called the customer service and advised that the ticket would be reduced to $81. I find this to be Astronomical and unreasonable considering I paid for parking and your system does not send a reminder. Clearly the city of ******** does not want people to come downtown as the parking meters are always broken. In all the times I have used Green P, I have never had this problem because they run a legitimate business. This feels like a scam to collect unnecessary fees from paying customers. I will never park in your ********************** lots again and would like this to be reviewed and reconsidered with some tact and consideration for the failed parking meter and electronic system which does not assist the paying customer and ****** people from going downtown.
Business Response
Date: 16/07/2025
Good day,

My name is ***** from the ********************** at Impark. Thank you for taking the time to share ********* concerns. We have reviewed ********* complaint and we understand how frustrating this experience must have been, especially given the issues ******* encountered with the payment machine and the challenges with the mobile app. We sincerely regret any inconvenience this caused during her visit.

After a thorough review of the details provided, we can confirm that the lot is a designated pay parking facility, with signage indicating that valid payment is required at all times. According to our records, the parking notice was issued at 11:45 AM, which was 12 minutes after the initial paid session had expired and prior to the confirmation of the second payment at 11:58 AM. As such, the notice was issued in accordance with the posted terms and conditions.

That said, we do recognize the effort ******* made to comply with the payment process and the technical difficulties ******* described. As a gesture of goodwill, our Enforcement team previously offered a reduced settlement amount of $81.47, and we are pleased to extend this offer once again. This reduced rate will remain available until July 23, 2025.

Payment can be made online at ************************** or by calling **************, Monday to Friday, between 8:30 AM and 5:00 PM PST.

We appreciate ********* feedback, and we will continue to work toward improving the parking experience for all our customers. Thank you again for bringing this matter to our attention.

Regards,
*****
Customer Answer
Date: 16/07/2025

Complaint: 23576392

I am rejecting this response because:
I do not think that even the discounted amount is reasonable considering I did pay for parking that day and your parking app doesnt even send a notification nor did it allow me to add more time hence the time of the second payment. I had to reenter all my information. City parking tickets are $30. This amount is obscene considering you received $16.80 from me for a little over an hour of parking time. Its very unfortunate and poor resolution offered. I will, at all costs, refuse to park in any Impark Lots onwards and refrain from going downtown *****************

Sincerely,

******* *******
Business Response
Date: 29/07/2025
Hello,

We appreciate you passing along ******* ********* response to our previous communication.

We understand that ******* remains dissatisfied with the outcome, and we sincerely regret that her experience with our parking system has led to such frustration. We acknowledge the effort ******* made to pay for parking and the technical difficulties she encountered.

While we appreciate ********* perspective and the comparison to municipal ticketing practices, its important to note that private parking facilities operate under different structures and enforcement policies. The rates and penalties are posted, and are designed to ensure fair and consistent use of the lot.

As previously noted, the parking notice was issued during a lapse in valid payment coverage, and therefore remains valid under the terms and conditions in place. That said, we have extended the reduced settlement amount of $81.47 as a gesture of goodwill, which remains available until August 5, 2025. This offer represents our final resolution in this matter.

We are genuinely sorry that this experience has impacted ********* view of our services and downtown ********. ********* feedback has been shared with our internal teams for review, and we remain committed to improving the customer experience wherever possible.

Thank you again for taking the time to communicate your concerns.

Regards,
*****
Customer Answer
Date: 30/07/2025

Complaint: 23576392

I am rejecting this response because:

Sincerely,

******* *******
Customer Answer
Date: 30/07/2025
Hello,
I am not satisfied with the resolution. You can close this case as the receiver is not in a position to look at facts and address this with thoughtfulness and care.
I will not be paying this bill out of principle due to the lack of a working meter on site when parking and the lack of reminder or addressing time to be extended as most apps for parking do. This company is clearly in the business of scamming people for loads of money on parking which is unreasonable. I will never park at any of their parking lots again, I walk multiple blocks if needed and will be addressing this issue with the city. Its a horrible company and ****** visitors to downtown ******** which the city desperately needs to reevaluate.
Thank you,
******* *******
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9th, 2025 at 12:21PM, I received a ticket stating no record of payment, stall not paid. However, I paid at 12:20PM for 1 hour expiring at 1:20PM. This is in lot 60.I Disputed the charge and was stated denied with no clarity or reasoning when I had paid for parking at the time of disputed ticket. I then have been sent to collections with multiple messages when the only notice given was during the period I paid for with proof provided to Impark that was denied.
Customer Answer
Date: 08/07/2025
Requesting no further communication from business along with the removal of the charge against me
Business Response
Date: 18/07/2025
Hello,

Thank you for forwarding ***** ********** BBB complaint the parking notice issued on March 9, 2025, at Lot 60, Stall #***.

Following a thorough review, we confirm that the notice was issued correctly. The vehicle was parked in an Impark-managed stall, but payment was made at a meter operated by a different company, Advanced Parking. As the payment was not processed through Imparks system, it was not valid for the stall in question.

Lot 60 has clear signage identifying it as an Impark lot, with red signage that distinguishes it from the adjacent Advanced Parking area, which uses blue signage. The stall is clearly marked, and signage is in place to help customers identify the correct operator before making payment.

The customers dispute was carefully reviewed and, based on the available information, the notice was upheld. As the notice remained outstanding, it was subsequently referred to collections in accordance with our standard procedures.

We greatly appreciate the customer's time and understanding.

Regards,
Zith
Customer Answer
Date: 21/07/2025

Complaint: 23567521

I am rejecting this response because: Impark and Advanced Parking are owned by Impark. There is no proper signage for the separation of ownership and the parking meters are near feet from eachother of the exact same above ground space. I parked less than 30 steps from the nearest machine. This is occurring to various individuals and at the end of the day, your company is being paid as Advanced is Impark. This is occurring to various individuals of the city and if it's a known issue that isn't being corrected. All that's occurring is individuals being taken advantage of. As signage in a full parking lot is not detectable.
*********************************************
Business Response
Date: 22/07/2025
Hello,

Thank you for passing along ***** ********** response to our previous communication. After reviewing the case, we confirmed that the customer's vehicle was parked in Lot *************************** but paid at a meter for Advanced Parking. While both companies are under the same parent organization, each lot operates independently with separate signage, rates, and enforcement.

Clear signage is posted at Lot 60, including lot numbers and payment instructions. Weve attached photos showing this. It is the customers responsibility to ensure payment is made to the correct provider based on posted signage.

We understand the confusion, but due to the circumstances, we are unable to cancel the notice.

Regards,
Zith
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using the *********************** Parking Lot managed by Impark (#****) for the past 8 years. Its a 3 level parkade. I always park on level 3 so that on my return from visiting ************ I can walk up the exit ramp with all my belongings and have an easier departure. On 17 May 2025, I received a parking notice (01L994020) on my vehicle AV8 00P, with the details stating: Employee parking only at P3 level. The notice was for $0, but because I knew level 3 was not, never has been and has no signage stating it is exclusively for the use of ********** staff, I filed an online dispute. Part of level 3 is indeed for BC Ferries staff - namely parking bays numbered *******. These spots are clearly identified with large red signs: Authorized BCF Staff Parking Only. No Public Pay Parking Beyond This Point. On this occasion I had parked in spot 305, OUTSIDE of the staff only parking area. The notice was cancelled on 27 May 2025. However, unbelievably, on 14 June 2025, much to my surprise, I received yet another parking notice (01L994142) on my same vehicle AV8 00P, parked in the same spot, and by the same patroller (#**). Again, the comment in the details box was: Restricted. Staff Parking Pass Needed. Parked at unauthorized level.I again submitted an online dispute. On 24 June I was emailed to tell me the notice was valid & outstanding. I called Impark. I was told that the agent couldnt determine whether all or only part of level 3 was for staff and that she would reach out to the parkade team. I was given reference BOC737 and asked to call back in 5-7 business days. I called today (6 days) and was told all that could be offered was for me to pay $86.47! I declined.Clearly, nobody has investigated my dispute. I drove to the parkade tonight to photograph and video all of the signage (as well as the photos I have from the 14 June). Level 3 has 4 rows for staff, but the rest is for pay parking.I would like this complaint properly reviewed!
Business Response
Date: 09/07/2025
Hello The Better Business Bureau,

My name is ****** from the Enforcement Team at Impark.

Our team has reviewed parking Notice 01L994142 and have determined that the stall the vehicle was found in is not a stall reserved for BC Ferries Staff. The parking notice will be voided.

The current details we have regarding stalls reserved for ** ***** Staff are Level P3 Stalls ******* and *******.

We would like to advise Mr. **** ******* staff stall ranges may change without notice, and will be indicated by posted signage.

There are no current outstanding balances against the vehicle, and no further actions are required.

We appreciate The Better Business Bureau for bringing this to our attention.

Regards,

******
Customer Answer
Date: 11/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, I would note that Impark have offered no apology for twice ticketing my vehicle, despite my parking in appropriate paid parking bays, and all the hassle and inconvenience its caused me personally, as an Impark customer, but all because of *********************** incompetence.
Between online submission of my disputed tickets, two phone calls (on one of which the agent offered to take my money rather than listen to me), and this BBB complaint process - its like my time isnt important.
Adding to some frustration is that ****** from Impark is trying to teach me where to park next time - I know where to park.. its patroller 51, an Impark member of staff who seemingly cant work it out. Thats why my tickets were voided. *****. As they were issued in error, by poorly trained Impark staff!
Finally, Id like to hope that others dont have to go through all the hoops that I have had to, to avoid having money extorted from them by Impark. An obvious solution would be to state the numbers unavailable for public parking on signage within the parkade (even if the stall numbers changed, they could be easily adjusted). That would help unwitting customers and the staff who seem to not understand which stalls are for *** staff. However, the cynic in me thinks that Impark likes the status quo as its a cash cow for others who mistakingly park in a BCF spot (or seemingly, anywhere on the 3rd level when patroller 51 is on shift!)
All round, this has been a really unfortunate experience. Im glad the ticket was voided (for the second time), as I did nothing wrong and had no intention of ever paying it. Ill now always avoid using Impark again in the future wherever possible as this whole thing was an eye-opener.
Sincerely,

**** *******
Initial Complaint
Date:27/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7th I paid for 2 weeks parking at an Impark lot at ***************************The ticket was valid until May 23rd. I returned to ********* on May 18th.On my return I found 5 x $98 tickets on my windshield.On May 19th I used their online dispute form X 5 and on May 26th I received 2 emails. One canceling the 1st ticket and the other indicated I still needed to pay the 2nd. No explanation was given. I never received any emails regarding the remaining three.On June 2nd I spoke to a representative via telephone. I was informed I had incorrectly entered my plate #. I had entered a 0 zero instead of the letter O.After much discussion they said they would cancel the first 3 but I still had to pay the last 2 = $198.00 I paid for parking in good faith but made an honest error. I did not try to evade paying in full.I am concerned this will affect my credit rating and the possibility of being towed if I use one of their lots in the future.I am hoping you can intervene and have the last 2 tickets canceled.
Business Response
Date: 07/07/2025
Good day,

My name is ***** from the ********************** at Impark. We have reviewed Avril's complaint.

We can confirm that notices 10D258055, 10D258049, and 10D258036 were voided on May 22, 2025, and that the notices 10D257999 & 10D258014 were voided on June 2, 2025, as a courtesy.

We appreciate your time on this matter.

Regards,
*****
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Initial Complaint
Date:27/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to respectfully dispute the parking violation notice (# **B193488) that I received on July 23rd, 2025 at the parking lot of *******************************. This was my first time parking at this location. I drove my car into this parking lot at around 15:30 and left at around 18:00. I went to a restaurant in that building. When I arrived, I did not notice any clearly visible instructions regarding that it was required to scan a ** code or register my license plate for the first two hours of free parking. I genuinely believed that the first two hours were entirely free without registration, and I can pay for the exceeding fee when I leave. When I left the restaurant and the server passed me the ** code for parking payment, I was surprised that I was not able to register it when leaving. When I return to my car, I was surprised to find a notice requiring a payment of $93, with a deduction to $75 if paid within 7 days. I made a phone call to this company, and they refused to cancel this notice and offer me the final price with $**, if I pay within two days.I fully understand the importance of following parking rules, and I sincerely apologize for this unintentional mistake. Also, I am more than willing to pay the regular parking fee or a reasonable overtime charge for the extra time I stayed (It should be $5 or $10), but I respectfully believe that a $** fee for exceeding the free period by 30 minutes is excessive and disproportionate.
Business Response
Date: 01/07/2025
Hello,

Thank you for forwarding Afang Hus concerns regarding Parking Violation Notice #**B193488, issued on June 23, ***************** Parking Lot 3002, located at ******************************, which we manage.

This lot offers 2 hours of complimentary parking, but as clearly stated on signage throughout the lot and inside the restaurant, all vehicles must be registered using the posted QR code to activate the free period. Payment is required after the 2-hour complimentary parking. Unfortunately, in this case, the vehicle was not registered, and a violation notice was issued in accordance with the posted terms.

We understand this was the customers first visit and that the oversight was unintentional. As a courtesy, our team previously offered a reduced settlement of $** during a phone call on June 27, 2025, valid for two days. This amount, which is below the standard violation fee, is being re-offered as a goodwill gesture and will remain available until July 8, 2025.

Payment can be made online at ************************** or by calling our Enforcement team at **************, Monday to Friday, 8:30 AM 5:00 PM PST.

We appreciate the customers respectful communication and hope this resolution is helpful.

Regards,
Zith
Customer Answer
Date: 04/07/2025

Complaint: 23527771

I am rejecting this response because: 1. According to Section 5.6, a private company is not permitted to use forms such as infringement or fine to mislead customers, as this is considered illegal. 2. Under contract law, a company may only claim an amount equivalent to its actual losses, not an unreasonably high sum. Either $93 or $70 isn't considered to be a reasonable amount compared to the parking fee for 30 minutes. Please inquire your company attorney regarding the above two legal documents. I keep the right to appeal and file a complaint against your unreasonable charges. 3. Furthermore, there was no clear signage at the entrance indicating that this was a private parking lot. Inside the hotpot restaurant, the waiter only reminded me to register when I was about to leaveafter I inquired myself. This lack of clear notice and instruction made it difficult to comply with the registration process.
Ultimately, the amount charged was $93 instead of $70, which contradicts what you stated in your previous response.

Sincerely,

Afang Hu
Business Response
Date: 17/07/2025
Hello,

Thank you for passing along Afang **** response to our previous communication.

We appreciate the opportunity to respond further to the customers concerns regarding ******************** Violation Notice #**B193488, issued on June 23, 2025, at ***************************** Lot 3002, located at ************************************************************

This location offers two hours of complimentary parking; however, all vehicles must be registered using the posted QR code to activate the free period. This requirement is clearly stated on signage throughout the lot and inside the associated restaurant. The signage complies with local regulatory standards, which require that parking restrictions and payment instructions be clearly posted.

The fee associated with the notice is not a government-issued fine, but a contractual charge for failure to follow posted terms. Private parking operators in **************** are permitted to establish and enforce such terms, including fees for non-compliance, provided they are clearly disclosed. The amount reflects the cost of enforcement, administration, and deterrence, and is not based solely on the hourly parking rate.

We understand the customers position and acknowledge that this was their first visit. As a courtesy, a reduced settlement of $** was offered during a phone call on June 27, 2025, and extended through July 24, 2025. This offer was made in good faith and as a gesture of goodwill, despite the notice being valid under the posted terms.

We appreciate the customers respectful communication. While the notice remains valid, we believe the resolution offered was fair and consistent with our policies and applicable regulations.

Regards,
Zith
Customer Answer
Date: 22/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I notice that the online payment remains at $93 instead of $70, could you please inform the business to update the amount accordingly? Thank you.

Sincerely,

Afang **
Initial Complaint
Date:27/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7, 2025, I paid $86.47 for parking at a location managed by Impark. The meter at that location was broken and did not allow me to pay for parking. I received a ticket as a result. I contacted Impark by phone on June 9 and 10 and emailed proof as requested. They confirmed a dispute was filed, but I was later informed on June 23 that the dispute had been mishandled and was advised to refile. I submitted again on June 23, but as of June 26, I received no response. Since the service I paid for (a working meter) was not provided, and the ticket was issued due to their equipment failure, I am requesting a full refund of $86.47.
Business Response
Date: 11/07/2025
Hello The Better Business Bureau,

My name is ****** from the Enforcement Team at Impark.

Our team has reviewed parking Notice 01Q023281 and have decided to void it.

The notice has been already paid. We have submitted a refund form referenced NPRF-783.

A refund of $86.47 will be returned back to the card used to pay for the notice.

Please be advised that this may take up to 5 business days, and may take longer depending on the card provider to reflect the funds into an account.

We appreciate The Better Business Bureau for bringing this to our attention.

Regards,

******
Customer Answer
Date: 11/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:27/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Impart gave me a fraudulent ticket. I have photo evidence of the signage on the parking lot which states "monthly visitors and guests only" and they wrote me a ticket incorrectly stating I parked in a monthly only parking spot. I parked in spot 527 which has zero signage anywhere stating it is reserved for monthly guests. They gave at least two other people I was with the same tickets and one of them was able to get it reversed- but they have decided to not reverse mine, even though we parked in the exact same location. They admitted to my friend that the parking attendant was incorrect and that the monthly spots are in the 700's.The ticket states that I parked in a monthly parking spot, but both the signage on the lot and on the stall do not state monthly parking only. I've called 3 representatives who will not reverse the ticket and I refuse to pay a fraudulent ticket. I want this reversed so it doesn't go to collections and I refuse to pay, especially when they decided to reverse one of them and acknowledged specifically that the person who gave the ticket did so incorrectly.
Business Response
Date: 08/07/2025
Hello The Better Business Bureau,

My name is ****** from the Enforcement Team at Impark.

Our team has reviewed parking Notice 52A620505 and determined that the lot where the vehicle was parked is designated as Owner and Tenant Only parking with designated Visitor Pay Parking Stalls.

Regrettably, the parking notice issued is valid and upheld because of the vehicle being found in a Monthly Parking Only Stall, which is obtainable through Tenancy at the location.

The section of the parking lot the vehicle was found in is not marked as the parking lot is reserved for Tenants as indicated by the attached signage. For all other parkers who are a guest at the facility, designated Visitor Pay Parking Stalls are imprinted in the stall itself.

Circumstances of other vehicles that are not listed in the notice will not be considered as parking notices are issued to the individual vehicles.

Notice 52A620505 will continue to be at the reduced amount of $81.47 effective until July 15, 2025.

Notice payment can be made online at ************************** or by calling the Enforcement Team at **************. They are available to assist between Monday to Friday from 8:30am to 5:00pm PST.

We appreciate The Better Business Bureau for bringing this to our attention.

Regards,

******
Initial Complaint
Date:24/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/22/25- I met a girlfriend to walk around the area like I have done several times in the past years and we park near the retreat coffee shop in a 2 hour lot. We always set our watches as we know it is 2 hour parking. On this morning- we were meeting a 9am - I left my house a 8:45 and pulled into the lot at 9:01 and then left the lot at 10:44 to pick up an item I was buying for FB market place. When I got home around noon - I saw the ticket pushed way down under my windshield wiper. The ticket was printed out at 10:33 noting I had been in the lot over 2 hours at that time. This was incorrect so I called Impark and asked for them to check their camera or other items showing that my car was in that lot at 8:33 or prior as I knew it was not and they would not have the info. I tried for 45 minutes to explain that my car was at my house at 8:33 and that I did not even leave my house until 8:45. I have texts to my friend confirming the 9 am arrival and I have a text to the FB person that I was on my way at 10:44.- so was in the lot for 1 hour and 43 minutes. They said I need to show proof my car was at my house. I checked my phone to see if it stores a car log under find my phone - but it does not keep a log. I asked for the proof that my car entered the lot or was in the lot at 8:33 to which they said they can not share internal information. MY CAR was NOT there as I had not even left my house until 8: 45am. They continued to state that they have to "take the word of the patrole person". They have no proof as I was not there until 9:01 and they are noting that my only option is to pay the ticket or they will ruin my credit - so in other words, I did not park for over 2 hours in a lot but since I can not prove my car was still at my house until 8:45- I am totally at their mercy unless I want to spend a tremendous amount of time taking this court and getting statements and providing texts, etc. They should have the burden of proof, which they can not provide.
Business Response
Date: 10/07/2025
Good day,

My name is ***** from the ********************** at Impark. We have reviewed ********** complaint.

******** spoke with our ********************** on June 27th, 2025, when our agent submitted a form to request further review. We can confirm that notice 25A551740 has been voided.

We appreciate your time on this matter.

Regards,
Tracy

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