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Find a Location

Impark has 79 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Impark

      300 601 W Cordova St Vancouver, BC V6B 1G1

    • Impark

      3330 22 Ave Prince George, BC V2N 1P8

    • Impark

      611 Sixth St New Westminster, BC V3L 3C1

    • Impark

      1700 7th Ave Ste 106 Seattle, WA 98101

    • Impark

      1111 Saint Gregory Street Cincinnati, OH 45202

    Business ProfileforImpark

    Parking Facilities
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 101 Customer Reviews

    Customer Complaints

    402 complaints closed in last 3 years

    157 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Impark has 79 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Impark

        300 601 W Cordova St Vancouver, BC V6B 1G1

      • Impark

        3330 22 Ave Prince George, BC V2N 1P8

      • Impark

        611 Sixth St New Westminster, BC V3L 3C1

      • Impark

        1700 7th Ave Ste 106 Seattle, WA 98101

      • Impark

        1111 Saint Gregory Street Cincinnati, OH 45202

      Headquarters
      300 601 W Cordova St, Vancouver, BC V6B 1G1
      BBB File Opened:
      1/12/1966
      Years in Business:
      62
      Business Started:
      1/1/1962
      Business Started Locally:
      1/1/1962
      Alternate Business Name
      • Imperial Parking Canada Corp
      • Imperial Parking (US) Inc
      • Imperial Parking Canada
      • Pacific Audit Solutions
      • Imperial Parking US LLC
      Business Management
      • Van Loudfoot
      • Ty Stafford, President/CEO
      • Ms. Van Nguyen
      • Amanda Durant, Manager of Customer Service
      Contact Information

      Principal

      • Ms. Van Nguyen

      Customer Contact

      • Ms. Van Nguyen
      Additional Contact Information

      Fax Numbers

      • (604) 681-4098
        Primary Fax

      Phone Numbers

      Customer Complaints

      402 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      Just park my car at impark parking. I paid the ticket and still get the parking notice. However, I submit a dispute more than 3 weeks but no reply from Impark. Tried to call their number within business hours and wait for an hour no one answers the phone. Attached my parking notice and proof of ticket purchase. Parking Notice: ********* Date: Mar 14, 2024 Parking Time Start: 6:47 pm Notice Issue Time: 6:48 pm
      Read More

      Customer Reviews

      101 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rosanna C

      1 star

      15/04/2024

      I parked in front of another vehicle there was a full lane next to us and lines for the parking space. Myself and the vehicle behind me were ticketed that were in the lane. There was plenty of space for two cars to pass beside us.I took pictures and videos to dispute this ticket but cannot get ahold of any one at Impark to do this. The phone number says there is nobody available to take calls and the website directs you to the phone number. Impark is ****!They look for any made up reason to ticket you and then give you no options to dispute!

      Local BBB

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