Reviews

Review Details

• Review fromHeidi K

  Date: 15/06/2025

  1 star
  Deplorable ***************** 0 Stars.1. I tried to pay for parking at ************** in ***********************. Both machines were either Out of Order or were not connecting to the EasyPark system at that time. This was confirmed by others who were attempting to pay as well and gave up.2. I spent no less than 10 minutes trying to pay out of a total 15 minutes spent in the lot. I went to announce to the others in my group that I was having difficulty and returned to find the ticket. 3. I did not have any of the apps suggested and could not download as I had no connectivity in this area of the park. 4. I eventually paid, after an email back and forth with a "customer service" agent which went no where, so that I did not incur further charges with a higher priced ticket. EasyPark cleverly schedules phone calls well after the first pay increase dates have passed. Complete theft, I will avoid at all costs. I'm not sure why the city does business with them.

• Review fromAmanda L.

  Date: 11/06/2025

  1 star
  Parking at ************* in Vancouver I tried to pay for parking using all the apps they listed in the parking lot. As it changed from ********** app recently, which I was trying to load as I was walking to the field and then it didn't work so i walked back to the parking lot (about 5 min). I even had a team player try. They advertised Park Mobile as an alternate app. After downloading app it said you can use ****** but have to verify, so I did and that took time getting a code and logging into ******, and then it would not work after all that. I entered my creditcard number directly and it could not "verify" my postal code or complete the registration. It is a legit postal code so what was I supposed to do? Spent 10 min trying Park Mobile and gave up. Then it also said the app Zipby app could work so I downloaded that app and entered all information and verification took about 5 more minutes. So about 20 min later payment went through and I ran to the feild. Overpaid for 3 hours when I only needed 2 to make up the difference as I was not sure how long the game would be. After I am done I return to a parking ticket on my dash.I emailed Easypark as that is the company runs this lot and explain the situation. I emailed time stamps of email verifications and explained the frustration. Park mobile didn't work so that is not my fault and i didnt get any verifications because it didn't work. Not sure why that changed. After explaining and proving they said there is no ***** period and I have to pay immediately upon entering the lot and cant leave. I did not leave. Extremely bad customer service when i explained the situation, and I did pay, that is the frustration. If I didn't pay makes sense but I missed 20 min of my game warm up and start because their Park Mobile app would not work, **** would not work when that is what is advertised, and now they say i have to pay thier ticket $70.00 after appealing it. How many more people have they done this to?

• Review fromMargot W

  Date: 08/06/2025

  1 star
  Cash grabbing horrible company. ******* customers. You used to be able to pay for less than one hour parking in *********************** and since these greedy people have taken over parking from the City's app, you have to buy at least an hour. They also own all the options you have in terms of apps to pay in ***********************. It's ridiculous.

• Review fromRay J

  Date: 29/05/2025

  1 star
  I purchased a valid parking ticket which was valid until 937pm yet I was still erroneously issued a violation ticket at 8:50pm. I asked the patroller to reverse his error. He agreed that he made a mistake but told me he was unable to reverse it and that I would have to appeal. This is unacceptable that a mistake made by their incompetent employee requires that I waste my time to appeal. In the same way that EasyPark charges a $15 fee for appeals where the violation is upheld, they should be crediting at least $15 to customers for their mistakes!

• Review fromSteve M

  Date: 14/04/2025

  1 star
  Terrible company as they don't even give you a chance to pay to park. I got out of my car walked straight to the pay booth and payed as quickly as I could and then went on to see the park . Did not even use the hr I paid for and when I got to my car there was a $69 dollar ticket issued 2 minutes after paying for parking. Parking attendant thought it was funny when approaching him and just walked away. This company should not be allowed to do business as this is theft. You should be able to have enough time to go and get a ticket or at least read the instructions on the payment terms before getting a fine.

• Review fromJOHN H

  Date: 28/03/2025

  1 star
  I am a senior and parked in a lot with EasyPark and ZipBy sign.I log on to ZipBy on March 25, 2025, and it showed me the amount I need to pay, then I received a message a message asking if I need a receipt resend. 22 minutes later, I got a ticket for $98 for parking violation. I had the receipt from ZipBy on that day, *** the receipt was with an attachment with fine prints which I missed. and the receipt was for Jan 19, 2025. I I send EasyPark all the receipts showing the actual time I parked and the explanation how I missed the payment, but no avail. I hope someone out there to help me to appeal.

• Review fromJe J

  Date: 03/02/2025

  1 star
  Parked at Easypark downtown Vancouver last month. They charged me $14. Next day I was also charged by Zipby for $14. Called Easy Park and emailed many times. Just get the runaround. I will try to avoid parking at *********. I also have worked in the media ... Not sure why a big company is so cheap and will not pay when they double charge. It is called stealing. EasyPark is not so easy. More of a ____park.

• Review fromBertrand L

  Date: 16/11/2024

  1 star
  I recently had an infuriating experience with Easypark that I must share. Despite paying for parking at ***********************, near **********, I was issued a violation ticket. This experience highlights not only the company's incompetence but also their sheer disregard for customer satisfaction.Upon receiving the violation notice, I immediately double-checked my ****** Wallet App, and verified that I had paid for the correct time slot and location. When I appealed via their online portal and uploaded a screenshot from my phone, detailing the time of my payment at Lot 66, I received what seemed to be an automated response, stating that since they were unable to find record of my payment, they would continue to pursue payment for said violation, and that the issue would be referred to a collection agency if payment was not received in 90 days. The only time I managed to speak to a representative, their solution was to redirect me to the online appeals process that felt designed to deter customers from pursuing justice.Fortunately, I did eventually receive an email from them confirming that they were ultimately able to confirm proof of my payment, and would not be pursuing payment of the violation ticket.This level of negligence is unacceptable. Customers should not have to waste hours proving their innocence for a mistake they did not make. Issuing baseless violation tickets and then making it difficult for customers to contest them is both exploitative and unethical.I strongly urge anyone considering parking with Easypark to think twice. If their system is this flawed and their customer service this dismissive, its only a matter of time before more people face the same unjust treatment.I will not be using their services again, and hope others are cautious enough to avoid similar frustration. Easypark needs to seriously reconsider their policies and show genuine accountability if they want to retain any semblance of trust from their customers.

• Review fromSean S

  Date: 08/11/2024

  1 star
  I paid a violation ticket within their ridiculously short time frame and a couple of weeks later they sent me a letter indicating that the fine had not been paid and they threatened to send me to a collection agency. I tried to call them, but you literally cannot contact them by phone unless you book an appointment and the earliest appointments they have are in three weeks. I went through their automated electronic online response process, and sent them proof that I had paid this violation, but they have not responded to the information that I sent to them and it has been over a week. Companies like this one operate like it is the wild West where there are no rules or regulations. Who provides oversight to protect consumers from these predatory companies?

• Review fromJonathan H

  Date: 07/11/2024

  1 star
  I paid for a monthly permit at one of their lots. After a month and about a week I was informed that they had "charged me the incorrect rate" and that the rate was actually 3x what I had been charged. I was informed that I owed them back pay for the month I'd already used plus the difference for the current month. When I asked for a full refund I was told that I could only get half my money back because I had parked in the lot for 2 days before they decided to inform me that I now owed significantly more money. This predatory and scam like behavior is something I'd expect from other parking companies around town but I thought Easy Park was better. Guess I know better now.