Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kits Plumbing & Heating has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kits Plumbing & Heating

      324 2288 West Broadway Vancouver, BC V6K 0B3

    • Kits Plumbing & Heating

      302 365 E 2 North Vancouver, BC V7L 1C6

    Business ProfileforKits Plumbing & Heating

    Heating Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Kits Plumbing & Heating (TSBC Licence # LGA0201478) offers complete plumbing and heating for new construction and renovations, plumbing repairs of any kind, maintenance, repair and installation of hot water tanks, furnaces, boilers, drainage, air conditioning, and HVAC systems.

    Products & Services

    Plumbing, Hot Water, Furnace, Boiler, HVAC, Drainage, Air Conditioning

    Business Details

    This is a multi-location business.

    Find a Location

    Kits Plumbing & Heating has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kits Plumbing & Heating

        324 2288 West Broadway Vancouver, BC V6K 0B3

      • Kits Plumbing & Heating

        302 365 E 2 North Vancouver, BC V7L 1C6

      Location of This Business
      324 2288 West Broadway, Vancouver, BC V6K 0B3
      BBB File Opened:
      21/11/2018
      Years in Business:
      18
      Business Started:
      2/1/2006
      Business Started Locally:
      2/1/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Kelly Doll, President
      Contact Information

      Customer Contact

      • Kelly Doll, President
      Additional Contact Information

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      17/10/2023

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I contacted Kits plumbing based on ****** reviews. They were quick to send a plumber (August 15th 2023) to install new kitchen and bathroom sinks and faucets, hook up new dishwasher as well as new laundry hook-up. The technician completed most of the work, but didn't inspire confidence/did not ask any questions although I was there the entire time. Around 2PM, he packed up and left. After he left, I noticed caulk all over the countertops, bathroom sink was off centre and crooked, kitchen sink (top mounted) sat flush with counters at the corners but not in the middle. Dishwasher pex wasn't trimmed back to allow drawer to close. W/D valves were just hanging in the air. I was billed 6 hours (including 1.5 hours to get supplies) plus supplies (Total $915.95). I believe that based on what 2nd tech had to buy, the ** was installed incorrectly the 1st time around.I emailed with Kits Plumbing afterwards and eventually spoke with the owner (*****) to voice my displeasure. He agreed to send a 2nd technician to fix the work of the first person, but was adamant that I should pay the first invoice because they are a small business and the first person was a good employee. He said he would reduce the invoice by $100. The 2nd Tech did a good job. I paid the 2nd invoice (#****-2 $823.20) shortly after the job was done (August 30th). I tried to explain to ***** that I didn't want to pay twice for the job, that it should have been done well the first time/not my fault.Today (10/16) I received I an email from the requesting payment for the first invoice. * **** ************* ********** ** ***** **** *****. * ***** **** *** **** **** ** * **** * **** ** ******** ******** ** **** ******* ****** ***** *** ******* *** ************ ******* **** **** ******* *** *** *** ****** They are requesting payment $915.95 for the first visit. I'd be happy to pay the difference ($92.75), but not more. I've been resisting posting negative reviews online.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.