Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

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  Best Buy Canada Ltd.

  100 1876 Cooper Rd Kelowna, BC V1Y 9N6

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  Best Buy Canada Ltd.

  1191 Robson St Vancouver, BC V6E 1B5

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  Best Buy Canada Ltd.

  90 20150 Langley Bypass Langley, BC V3A 9J8

Review Details

• Review fromNing K

  Date: 30/07/2025

  1 star
  Last week, I ordered an ROG desktop from Best Buy for CAD *****, needed for several signed design projects. Yesterday, I received the computer but found it was configured with an air cooler instead of the liquid cooler I paid fora difference of about CAD 400.I contacted Best Buy customer service via Live Chat. They only offered a refund or suggested visiting a physical store. When I asked why I should waste time fixing their mistake, the ***** abruptly ended the chat. A third ***** gave the same advice but did not disconnect.I have explained that the model is sold out and I urgently need this computer for work. Waiting for a replacement may take up to a month, and a refund doesnt solve my problem. Best Buy caused this issue but refuses to take responsibility, causing me great inconvenience.The problem remains unresolved with no proper solution offered. I hope the Better Business Bureau can assist me in resolving this matter promptly.

  Best Buy Canada Ltd.

  Date: 31/07/2025

  Hello Ning, Thank you for taking the time to provide details of your recent purchase.We apologize that the product you ordered was not suitable to you and also not as per the expected specifications. We would be happy to assist you further but will need further information in order to look into your order and issues. As we were not able to find any cases and conversations under your name and email you have provided, you have couple of options: -Please send an email to [email protected], you may also contact us at ************* to provide us with your order number and details so our Agent can create a case for our Associate. Once we receive the case via either of these options, we will gladly assist to resolving the matter.Thank you,Customer Care Team

• Review fromShining S

  Date: 03/07/2025

  1 star
  A celebration without a gift, even if I receive the order today or tomorrow, that is very different when it was supposedly received yesterday because it was the birthday celebration. They know the Canada Post has a strike, they should have opted to deliver same way that the first item which was ordered same time and day with this delayed order, so this problem of 3 times rescheduled delivery should not have happened. I am very ****** off because a celebration without the main gift is tragic! They just apologize and gave me unreasonable reasons like Canada post delivery depends on weather conditions etc. It's Summer! what weather condition are they talking? They failed to deliver on time because they opted to delivery via Canada Post instead of ***** or purolator. They are aware there is a strike with Canada Post. I feel like it's a wrong decision making of the reseller and I am the one suffering. Best buy is also not helping at all. I tried asking for manager or supervisor several times but they are not giving me any help at all. Not transferring me to speak with a supervisor or manager. I want to be compensated for my time, stress and frustrations for this delayed delivery. There is no sense of accountability and responsibility here from best Buy and Open BOX! Open Box and Best Buy should do something! It's my first time to order online and this is a worst customer service experience. OPEN BOX and ******************** should do something!

• Review fromdebra p

  Date: 25/06/2025

  1 star
  Attempted 3 times to purchase a stove. On each occasion I received a message that my information had an error. I spoke with and live chatted with 7 different representatives. I followed all their instructions. I gave them all the information 7 times. Each person assured me that everything was okay. They were all incompetent liars and the stove was canceled again today - i spent 2 hours on the phone with them last night. I would recommend never buying from these people - what a total nightmare. ***** ****

• Review fromJess A

  Date: 21/06/2025

  1 star
  I purchased an item online with gift cards and credit card. The price of the item went down after 2 days after the item got delivered. I called Best Buy for Low Price Matching and they agreed that they will reimburse the difference. However, they will reimburse me via a gift card as they told me that's the first mode of payment but I explained to them that I was charged more on my credit card. I insisted to get reimbursed to my credit card and asked them to show me their rules saying that I should get a gift card but they cant show anything. Still, the agent said NO. When I asked for manager, spoke to supervisor name ****, and just said NO also because their system doesn't allow them to do it. When I asked to escalate further to a real manager, **** just said NO, as no one is higher than him that I can speak to. This is poor customer service as their agent is quite dependent on what their system/computer can do. Their agents are just like robots that follow only what their system can do and no extra effort on their part. They just NO if the system says NO.

  Best Buy Canada Ltd.

  Date: 23/06/2025

  Hello ****,Thank you for providing the details of your recent call experience with our **************** regarding your price protection.We apologize if you have been provided with any information that seems confusing. Our system normally processes refund back to customer's method of payment that was used at time of purchase and if the refund is going back to your gift card and you no longer have that gift card, then we can replace it for you. As a note, we can only replace gift cards, if it should have any remaining balance.Your recent price protection refund was returned to your MC today and not to your gift card. You should see the amount reflected in your statement in the next 3-5 business days. Just so you know, the system will process refund back to customer's method of payment that was used at time of purchase. If the refund is going back to your gift card and you no longer have you gift card, then we can replace it for you. We also see that you have a pending case for replacement of gift card This will be processed once our Associate has completed the process under case ********.We hope we have addressed your concerns. Please feel free to contact us at *************.Thank you,Customer Care Team

• Review fromDean O

  Date: 17/06/2025

  1 star
  They cancelled my online order with no notice, no one reaching out to verify my card (and I guarantee there was no issue with my card). I found an item at a good sale price which I then lost because of their screw-up, and when they told me I would need to re-order they refused to give me the sale price.

  Best Buy Canada Ltd.

  Date: 20/06/2025

  Hello ****,Thank you for sharing your recent online shopping experience to purchase a Marketplace order. ********** We apologize for the inconvenience of your order cancelling by our verification system. With cancellation, there was no charge to you as a result and is normally caused when the system detects the billing information different to the information on the method of payment or your Bank has not authorized the sale. After several attempts within a timeframe, the order will fail to go through and will cancel. This is to safeguard our customers from potential external ********** this is a Marketplace order, the decision to honor the sale price does lie with the Seller as their policy structure is different to Best Buy. If you wish to repurchase the same webcode, it would be suggested to make sure the billing information is an exact match to your method of payment and to authorize your bank to allow the transaction for your purchase.We have created case ******** for one of our Associate to reach out to you to see how best we can assist further.Thank you,Customer Care Team

• Review fromGwyneth

  Date: 14/06/2025

  1 star
  I went to Best Buy on my way home from work today I intended to buy a usb c to usb converter (I have several devices now that have come with usb c to usb c cables, but all but one of my power adapters are regular usb), a second external battery/power source, and possibly new headphones and/or a microphone. I couldnt find the converter and after over ten minutes unable to get staff to help me find it I gave up and settled for a usb c power adapter. I finally found the batteries (that store is NOT well organized) and I was having trouble figuring out which one I wanted, so I took my current one out of my bag to check the brand and see if I could tell what power capacity it has. After I checked it and put it away went back to reading the boxes of the ones they had at that point a staff member approached and I thought I was finally going to be offered help, but instead he said in a very accusatory tone did you want to pay for what you just put in your bag?. At first I couldnt even figure out what hed said, and then I realized that I was being accused of stealing my own property because he missed me digging around in my bag for 60 seconds trying to find it (not to mention looking at a wall of cables and adapters clearly confused for nearly 10 minutes) but somehow saw the 2 seconds during which I dropped it back in. I showed him what it was and said no actually, I paid for this two years ago, I was going to replace it, but I think I dont want to pay for these either and I left the power adapter and battery there. Ill be going to ****************** to buy the things I was looking for today, and all future electronics that I need. Best Buy should train their staff not to ********** accuse customers of theft, its a good way to make sure you dont have any more customers. ********************** was a good store with good customer service, but ******************** has been mediocre, and now theyve ****** me off. Zero stars should be an option, they dont deserve any.

  Best Buy Canada Ltd.

  Date: 17/06/2025

  Hello Gwyneth,Thank you so much for sharing the details of your recent store experience with us. We sincerely apologize for what you went through whilst trying to buy the converter. Your feedback is incredibly important to us as it helps us provide the necessary training and improve our *********** verify, our store associates are highly knowledgeable and always ready to assist. However, based on the scenario you described, it seems they may have noticed you at that time you placed something in your bag and subsequently questioned you. Hopefully, a clarification would have eliminated the suspicion as its never the intent to accuse anyone without it being warranted for and we hope that you were eventually assisted in finding the product you were looking for. We understand that this was not a pleasant experience for you, and we would be happy to investigate further with the store. Please feel free to email us at ***************************************** with the information about the store you visited, and we will look into the matter promptly and hopefully try to turn your experience around.Thank you for your understanding and for giving us the opportunity to improve.Customer Care Team

  Gwyneth

  Date: 22/06/2025

  Could you make it any more obvious that this statement was either cobbled together by an intern from pre-written sentences or, more likely, written by AI? Either that or it was written by someone who didnt actually bother to read my review. What could possibly be the intent of asking me do you want to pay for what you just put in your bag if not to accuse me of stealing? Thats not a paraphrase or a statement taken out of context those were the only words any of your staff said to me. I dont know which part of stating that your customer service has never been good would lead you to believe that I received an offer of help (or would have accepted help at that point unless it was preceded by an apology, which I also didnt receive.) But Ill be more explicit about the poor customer service: the only times Ive ever received any help from any of your staff is when I manage to chase someone down (I have never been asked if someone could help me) and when I do finally ask my question Im pointed toward a wall of products (which sometimes arent even what I asked about) and left to figure it out for myself. I doubt this is the staffs fault they probably arent trained properly either in the products you carry or how to provide good customer service. The fact that the staff member accusing me of stealing was the first staff member to speak to me in more than fifteen minutes that I was in the store is almost as much of a problem as the fact that I was accused of theft.

• Review fromS. R.

  Date: 06/06/2025

  1 star
  I purchased a Boox Palma 2 from Best Buy, not knowing I was buying from a third party, 2 months later it broke, customer service was totally frustrating and useless to get the issue resolved and they kicked me to the curb. Thanks for nothing Worst Buy

  Best Buy Canada Ltd.

  Date: 09/06/2025

  Dear *****,Thank you for your feedback. We understand you're disappointed with the outcome of your recent experience, and were sorry to hear that it didnt meet your *************** clarify, the Boox Palma 2 you purchased was listed as a marketplace item, which is clearly indicated on the product page at the time of purchase. These items are sold and fulfilled by third-party sellers, and warranty coverage is determined by the seller and *************** this case, both the seller and the manufacturer reviewed the photos you provided and concluded that the damage was caused by an external impact. Unfortunately, physical damage of this nature is not covered under the products warranty.That said, the seller did offer a repair option for a fee, which remains available should you wish to proceed.We appreciate your feedback and are always working to improve the customer experience.****************************** ************* Team

  S. R.

  Date: 11/06/2025

  I beg to differ. As I tried to explain adnausium to 5 different customer service ***** there was NO physical damage to the Palma 2, it was defective. I requested multiple times to have it inspected for damage, but Best Buy refused. How can you tell if there is physical damage without inspection? You can't tell from a photo. At one point an agent aknowledged this and recommended a refuse, but was later retracted by the so called Marketplace team. So frustrating. If I bought off ****** I'd have either a refund or replacement now. Instead, I'm out 450 bux because I made the mistake of buying off the Best Buy website from a shady 3rd party seller.

• Review fromMary-Jane Cherney

  Date: 01/06/2025

  1 star
  I am absolutely livid. Bought a laptop in April from Best Buy Whitby.Paid to have the software installed, and my data transferred over from my old laptop.Few weeks later, finally logged in, but couldnt find my files. Went on the ** chat for help, who put me on with tech-support, who remotely logged in, and also could not find my files. It was determined that the data transfer in ****** was not done properly, so I was advised to take the laptop into the store, however, I went to Ajax because its more convenient for me, (after calling ** to confirm that I could !! plus I didnt want to return to the store that messed up the first time)Geek Squad in Ajax said that I could get a refund from ******, and **** re-did the transfer, (which I had to pay for, but have not yet picked up).Went to the Whitby store for my refund, but was told that they need the laptop to prove that the files werent transferred. I said **** has already transferred them, so there is nothing to prove, because its already been wiped and re-entered. Whitby said I can get a refund from ****, and bring the laptop back to ****** to do a third transfer?!? Why would I pay twice for the same service if it was done the correct way the first time?Went to the Ajax store to pick up the laptop today, *** said he knew I was coming, I almost felt like a celebrity, for the wrong reasons. I touched on being upset about not being able to get the credit from Whitby, he gave me the name of the GS team leader, and the impression that I might be able to get my credit, so off I went down to the Whitby store. Walked and saw the same person that was there the other day that refused my credit, asked for this team leaders name, and it was her. She still didnt give me my credit siting that it was past the 30 days. I just picked up my receipt and walked out before I lost it on her. Yes its past the 30 days, but the service was not performed properly in the first place!

  Best Buy Canada Ltd.

  Date: 03/06/2025

  Hello ****-****,Thank you for providing the details of your experience with your recent purchase of the laptop from ************ back in April. Order **********.We apologize for all the inconveniences youve had to face with the installation and data transfer and for running to and from the Whitby and Ajax stores. We can understand how frustrating this must have been for you. Furthermore, our privacy policy for data information is a highly confidential procedure so we would certainly like to step in to investigate with the 2 stores in question to see what the issues were and to come to a suitable resolution. Case ******** has been created for our Executive Associate to investigate and connect with you to assist with a suitable outcome.Please lookout for an email and if you have further information to provided, please do not hesitate to respond back.Thank you,Customer Care Team

  Mary-Jane Cherney

  Date: 08/06/2025

  Thank you so much for looking into this, please let me know if theres anything else I can provide to help with this process.

• Review fromPatricia V

  Date: 20/05/2025

  1 star
  1 Star Scammed by ***********, Abandoned by Best Buy I ordered a brand new laptop from Tech Nation via Best Buy Marketplace in November. What I received was clearly used. After submitting proof (which they had the audacity to request), they resent another open box laptop. I didnt receive it until late December, during a time when I had just lost my mother and didnt have the strength to keep escalating.Last week the camera started glitching. After troubleshooting, it fully stopped working. When I contacted ******, they informed me the laptop's warranty had expired in March 2024because it was already registered. This confirmed what I knew all along: they never sent me a new ********* make matters worse, the return label they used wasn't even ***********'s own address. It came from:******* / PXPRINT XCALIBUR *** ************************************************************ I've searched everywhere and can't find any legit trace of "Tech Nation"just red flags.Ive now called every number on Best Buys site. Im told the same empty line: Well escalate this. Its been months. No resolution. No accountability.*** purchased three laptops through Best Buytwo within a month of each otherand I will never buy from them again. Theyve shown zero customer service, no ownership of the problem, and are enabling third-party scammers like *********** on their Marketplace.Avoid ***********. Avoid Best Buy Marketplace. Save yourself the money, stress, and betrayal.

  Best Buy Canada Ltd.

  Date: 23/05/2025

  Hello ********,Thank you for providing us details about your Marketplace Order. We sincerely apologize for all the inconveniences you are facing with the product and understand your frustration.The Sellers on the Best Buy Website are all carefully selected and are top-rated in ************* offering services of high standards. *********** is one of them. However, we are committed to assisting you through the process should you have any concerns.Upon reviewing your case, we see that you have been communicating directly with the Seller. They are currently waiting to receive pictures that was requested on May 21st. This is to help them assess the damage to the replacement unit and to progress further. Kindly send them the requested information at your earliest **************** assured, we will be happy to step in to connect with the Seller directly to expedite with the intended resolution. Please continue to email Seller directly with any further information and/or lookout for an email from them. Thank you for bringing this experience to our attention! We appreciate your patience and co-operation!Customer Care Team

  Patricia V

  Date: 26/05/2025

  May 26, 2025 Thank you for your response. However, I must respectfully reject the resolution offered by ***********, as they have lost all of my trust. Best Buy also continues to minimize the seriousness of the situation and deflect responsibility to the third-party ********* clarify:- I purchased a laptop listed as brand-new through BestBuy.ca, not ***********'s independent storefront.- I was sent a used or open-box laptop twice. - The second unit, which I received in late December 2024, had a ****** warranty that had already expired as of March 2024, meaning the laptop had been registered long before my purchase.- ****** support confirmed this warranty expiration, proving that the laptop was not new, and not covered, contrary to what the seller claimed.Despite my repeated efforts, Best Buy has done nothing beyond forwarding me back to the seller and encouraging more communication with the party that misrepresented the product in the first place.I understand a request for photos was made on May 21, but this is a distraction from the real issue: fraudulent sale of a non-new item on a ***** Canadian retail platform.Best Buy is the retailer that hosted the sale, processed the payment, and claimed to stand behind its Marketplace. Under Ontarios Consumer Protection Act, the platform that facilitates the sale is equally responsible for ensuring the goods are as described. Best Buy continues to refuse accountability while claiming *********** is a "top-rated" seller, despite numerous complaints and this ****** this point, I am requesting:- A full refund or a proper replacement with a truly brand-new laptop, including a valid manufacturer warranty starting from my date of purchase.- An internal review of ************ selling privileges on the Best Buy platform.- That Best Buy ceases deflecting responsibility and provides a real resolution.Thank you to the BBB for helping hold retailers accountable. I remain hopeful that Best Buy will do the right thing in this matter.Regards,******** *********** Toronto, **

  Best Buy Canada Ltd.

  Date: 03/06/2025

  Hello *******,Thank you for your response.We appreciate you providing the details of your issue with this product and are currently working with the Seller to resolve this issue. As we review your experience and check the latest from our Seller, there is a refund pending once the product is received by the Seller.We sincerely apologize for your experience and hope to have another opportunity to serve you.Thank you,Customer Care Team

• Review fromAlexandre L

  Date: 15/05/2025

  1 star
  Horrible service. Never received the product (*****). Waiting for my money back. Apologies are not enough.

  Best Buy Canada Ltd.

  Date: 16/05/2025

  Hello Alexandre,Thank you for providing your feedback regarding your recent purchase of order **********, ********* Purifier.We apologize for the delay on delivery and will be happy to look into this for you.We see that it had left our Fulfillment Store on May 9 to be delivered to you May 10. As per tracking, it is indicated that it was undeliverable. This may be due if it is a building and requires a suite/unit number or a buzzer code. We have created a priority case ******** for our Associate to investigate with *********. You will be sent an email of acknowledge shortly. In the meantime, please feel free to reply to the email with additional information and we will be happy to assist your further.Thank you,Customer Care Team

  Alexandre L

  Date: 20/05/2025

  So you understand. I'm here from 11-6 all the time every day except Sunday. There is no buzzer, unit number or anything else. Moreover, I've been here for 12 years and received 100's of packages with no problem. BestBuy and Purolator are a joke. This is borderline ridiculous. If anything, my address and process of delivery to me is more convenient than 99% of all other delivery addresses. Just think about it how stupid this whole thing is.

  Best Buy Canada Ltd.

  Date: 03/06/2025

  Hello Alexandre,Thank you for your response and feedback. This will be forwarded to our Leadership and our Logistics Team who work closely with our carriers.We apologize for the inconvenience of the failed delivery by the carrier. Just a note, if this is a business address, it is best to include the hours of operation, as we advise all our other customers. It looks like the delivery was attempted and reattempted again the next business day.Please be advised that a full refund was processed to you on May 19th.We hope you have received this. Please do not hesitate to contact us at ************* if you have further questions.We look forward to another opportunity to serve you.Regards,Customer Care Team