Business ProfileforBest Buy Canada Ltd.

BOUGHT A MACBOOK AIR FROM BEST BUY IN 2019 OPEN BOX AS A 'NEW' COMPUTER. DISCUSSING THE ***** APP w APPLE CANADA RECENTLY THE CONSULTANT ADVISED ME MY MAC COULD NOT BE UPDATED ANYMORE, BUT THIS SHOULD NOT BE THE **** UNTIL 2026 0R MORE? THEN MY BATTERY WAS ALSO NEEDING REPLACING. APPLE BOOKED AN APPOINTMENT WITH LONDON DRUGS TO REPLACE THE BATTERY. IN THE MEAN TIME I WENT TO BEST BUY TO DISCUSS THE ** SITUATION- THE COMPUTER *** SAID MY MAC WAS A 2019 NOT 2017 & THAT APPLE BEGAN PRODUCING THE MACBOOK AIR IN 2017 BUT IT IS A 2019 MODEL. THIS WAS FALSE. HE ALSO SAID THE COMPUTERS ON THEIR SHELF MAY SAY ITS A 2O22 BUT ARE 2O24 MODELS. "Um no, that doesn't make sense." HE THEN DID SOME CHECKING ON MY MAC AND AGAIN CONFIRMED MY MAC IS A ************************************************** 2017, BUT IT "IS" A 2019. THE *** THEN SAID 'WHAT IS THAT YOU WANT ME TO DO FOR YOU? '"Well, you can't do anything now about updates; but I need to keep using it as I am organising *******++ images. I want you to replace the battery at no cost to me." THE *** SAID UNFORTUNATELY THIS BATTERY IS NO LONGER AVAILABLE FROM APPLE. "Are you serious? That happened with my MacBook Pro. (purchased from Apple in 2012, the battery pooped out late 2019! ... 7yrs not 5 or 6yrs or 7yrs. 5 YEARS??!! and I am an infrequent user, not even everyday and short burst of use, not all day, or hours and hours. THEN THE *** SAID APPLE HAS REDUCED THEIR CARBON FOOTPRINT WITH NEW BATTERIES. THEY WILL NOT FIT IN YOUR LAPTOP BUT APPLE HAS AN OFFER TO REDUCE ANY NEW COMPUTER OF MY CHOICE BY $150 & REPEATING IT 2 X. I said I couldn't make the decision (yesterday) and left. So I called LONDON ************** Both said the battery is available and the ***** from Best Buy is "not a thing"SO... LONDON DRUGS IS REPLACING THE BATTERY AT THE C**T QUOTED BY APPLE. I will NEVER go into Best Buy ever again after their lying and misrepresentation of APPLE. I worry what else they are tell their costumers?? Shocking!!