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Complaint Details
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Initial Complaint
23/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dec 29th I sent an e transfer to pay for a prescription. Transaction is still stuck despite twice contacting Vancity about it through their secured website. Claimed I had to call to get it released for security purposes despite contacting them through the secured messaging system and telling them I'm unable to communicate in the phone due to a chronic medical problem with my vocal chords. Weren't able to give me an accessible option. $79.67. I had to pay the company from another bank.
Business response
06/02/2024
Hello ******,
One of our Branch Managers will be contacting you shortly so discuss this matter further. Thank you for contacting us with your concern.
Customer response
07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a letter from Vancity corporate office dated Feb. 28, 2023 stating that Vancity has reviewed its relationship with me and that it is closing all of my accounts as of March 28th of 2023. The letter gave absolutely no reason for this decision and all of my accounts are in good standing. I went into the local branch and spoke with the general manager on 2 separate occasions to try and find out why this decision was made and he could not offer any reason at all. I have a loan and a line of credit and a **** with Vancity all of which are in good standing and I want to know what I did that made them feel the need to close my accounts like that with barely any notice. I also have a mutual fund with them as well and switching everything to another bank is complicated and inconvenient not to mention that it doesn't feel very good to have a business basically tell me that they don't want my business and then not even say why. I also sent an email to the vancity head office and it's been a week now with not response.Business response
21/03/2023
Thank you for bringing up your concern. We will be cpntacting you to provide you further informatiuon on this request.Customer response
24/03/2023
Complaint: ********
I am rejecting this response because: I have still not heard anything back from them about this matter that would help to resolve it. Every time that I have contacted Vancity I get told the same thing over and over and what they say is that they have made the decision to close my accounts and that the decision is made at a corporate level and that it is non negotiable and that they are unable to provide me any further details about why they have made the decision. They also state in the last email I received from them that someone from Vancity would be contacting me to help me navigate what to do about my lending products that they are forcibly closing. They are closing all my accounts on March 28th and they gave me less than 30 days notice to deal with it and I am not in the position to pay off all of my lending products with them. I really need help to figure this out and Vancity is stone ******* me and its not fair.
Sincerely,
*****************************Business response
18/04/2023
Hello ******
Unfortunately we have been in touch with this member and are not able to resolve his issue. He is aware as he has reached out to us numerous times since we have already responded. We will no longer be responding.Customer response
18/04/2023
Complaint: ********
I am rejecting this response because: This business has provided no context for the reasons behind the forced closure of all of my accounts and I just simply want to know if I have any potential liabilities attached to my name. I do have a strong suspicion as to why my accounts were abruptly closed due to recent events surrounding a Peer of mine who also had his accounts forcibly closed at Vancity. This individual had sent and received some e transfers with me over the last year or so and he is now currently in jail on ***** over **************************************************************************************************************** any other financial services. Now that I know roughly why Vancity has chosen to close my accounts it makes me very concerned about how this may affect me in the future. This individual has a long history of committing ***** and I don't want to be exposed any further and I also want to know if he sent me any *****ulent funds so that I can seek legal counsel if I need to.
Sincerely,
*****************************Initial Complaint
04/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Complaint re. Non-reimbursement of expense ( $ 472.50 ) related to $ 10,000 online banking ***** that occurred to personal bank account on August 17, 2021. As part of internal investigation process we were told to get all our electronic devises cleaned as well as file an external complaint **** *** ***** ***** resulting in several days of time delay and effort for both my wife ********* and myself. ( the total reimbursement in question is for the device cleaning ) As ** plus year customers of Vancity we feel this expense is not our responsibility considering, this unfortunate issue was found to be not our fault in any way !Business response
10/11/2021
Thank you for reaching out. We will have someone from our team help you with this request.Customer response
12/11/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
27/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vancity does nothing to stop overlimit spending, they quietly take a fee and let it happen. * ** ***** ****** *** ** ***** * **** ****** ** ***** Their system lets you go over limit without any kind of interruption to let you know. Vancity's computers are so disconnected from reality, even after updating my address months ago, they still have an address from years ago listed.Business response
18/11/2021
One of our Member Services Team members will be in touch with you shortly to further discuss in detail.
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.