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Find a Location

Vancity Savings Credit Union has 56 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vancity Savings Credit Union

      183 Terminal Ave Vancouver, BC V6A 4G2

      BBB Accredited Business
    • Vancity Savings Credit Union

      5590 Victoria Dr Vancouver, BC V5P 3W1

      BBB Accredited Business
    • Vancity Savings Credit Union

      2510 Hastings St E Vancouver, BC V5K 1Z3

      BBB Accredited Business
    • Vancity Savings Credit Union

      3395 W Broadway Vancouver, BC V6R 2B1

      BBB Accredited Business
    • Vancity Savings Credit Union

      1402 Marine Dr West Vancouver, BC V7T 1B7

      BBB Accredited Business

    Business ProfileforVancity Savings Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/3/1986

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Vancouver City Savings Credit Union, commonly referred to as Vancity, is a member-owned financial co-operative headquartered in Vancouver, British Columbia, Canada

    Business Details

    This is a multi-location business.

    Find a Location

    Vancity Savings Credit Union has 56 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vancity Savings Credit Union

        183 Terminal Ave Vancouver, BC V6A 4G2

        BBB Accredited Business
      • Vancity Savings Credit Union

        5590 Victoria Dr Vancouver, BC V5P 3W1

        BBB Accredited Business
      • Vancity Savings Credit Union

        2510 Hastings St E Vancouver, BC V5K 1Z3

        BBB Accredited Business
      • Vancity Savings Credit Union

        3395 W Broadway Vancouver, BC V6R 2B1

        BBB Accredited Business
      • Vancity Savings Credit Union

        1402 Marine Dr West Vancouver, BC V7T 1B7

        BBB Accredited Business
      Location of This Business
      183 Terminal Ave, Vancouver, BC V6A 4G2
      BBB File Opened:
      1/7/1969
      Years in Business:
      78
      Business Started:
      1/1/1946
      Business Started Locally:
      1/1/1946
      Accredited Since:
      1/3/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Vancouver City Savings Credit Union
      • Vancity Credit Union
      • VanCity Visa & Payment Solutions and Member Services Centre
      Business Management
      • Tamara Vrooman, CEO
      • David Chong, Director
      • Sonia Gill, Senior Account Executive
      Contact Information

      Principal

      • Tamara Vrooman, CEO
      • David Chong, Director

      Customer Contact

      • Sonia Gill, Senior Account Executive
      Additional Contact Information

      Fax Numbers

      • (604) 877-8280
        Primary Fax
      • (604) 877-7925
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      23/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Dec 29th I sent an e transfer to pay for a prescription. Transaction is still stuck despite twice contacting Vancity about it through their secured website. Claimed I had to call to get it released for security purposes despite contacting them through the secured messaging system and telling them I'm unable to communicate in the phone due to a chronic medical problem with my vocal chords. Weren't able to give me an accessible option. $79.67. I had to pay the company from another bank.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jesse M

      1 star

      18/10/2023

      They've ************** their service and made so mistakes on my mortgage resulting in thousands of dollars out of pocket and terrible customer service not willing to work with me on a resolution.

      Local BBB

      BBB serving Mainland British Columbia

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