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Business Profile

Computer Software

Invoice Simple

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided service to a client to the Invoice Simple app, invoice Simple takes a percentage of all my clients purchases for service provided since Im a plumbing company, during the Christmas holiday a client requested a refund from 45 days old, which does not offer any type of warranty or refund guarantee. It for emergency service provided, which was a water leak and was repaired the same day upon completion. the customer paid the REMOVED, which is Invoice Simple after 45 days went by declined decided to get a refund. I have not had any contact from the client about any emergency or plumbing warranty, Invoice Simple without asking any information in grand the refund of $311. Invoice Simple took the $311 out of my personal checking account and granted a refund without getting consultation through me

  • Initial Complaint

    Date:10/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into an annual subscription which included unlimited invoices. In the middle of the contract I was limited to 10 invoices a month. I was told the only way to get unlimited was to upgrade for $100 more. I prepaid for an anual contract with unlimited invoices. REMOVEDdid not honor that contract. I am just asking that they honor their contract until the subscription ends as that is what I paid for.

  • Initial Complaint

    Date:29/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice Simple App - I renewed my use of this app on May 13, 2025 to May 13, 2026 as unlimited use. 4 months into the use they have changed it to limited. This was after I already purchased through the Apple Store for unlimited. They are refusing to honour there agreement/contract I payed for on May 13, 2025. I have the emails back and forth with misleading information from their company and no resolution. They are taking no responsibility. If I purchase a product/app for a year and they change the contract, isnt this fraud on their part? Arent they held by contract to honour what I originally purchased for the time I purchased it?I can forward the email conversations to you.Thank you for your time.REMOVED

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 10th 2024, I sent a payment to REMOVEDusing the services provided by Invoice Simple. On September 11th 2024, REMOVEDsent me a message stating the following "The invoice app that I was using to process the online payment denied me access to the money and it's going to refund you in five days the money that you paid in I don't know why they denied me access, but they denied me access and would not put it in the bank account so moving forward we have to use another avenue"On September 17th 2024, I informed REMOVEDthat funds had not been returned. REMOVEDsaid they would contact them the next day.On September 19th and September 24 I sent more messages to REMOVED. Again on October 30th. REMOVEDstated that they had been emailing the company back and forth. There were other communications and discussions about the money, but via phone call, everything here is via text and can be REMOVEDof today, November 10th, it has been two months since the money was taken and not paid to the accounts of REMOVEDor returned to the credit card I used to make the payment. I am sending an email to the company as well as filing this complaint.

  • Initial Complaint

    Date:20/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife noticed a charge to my checking account and attempted to cancel the service once she found out what it was and I knew nothing about it. I dont own a business so I would have no need for it. We have tried to cancel with no response from the company and no clear way to communicate with the company. My account is still being charged for this service and I have never used it.

Invoice Simple is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.