Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
13/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 19, 2019 we contracted with Sunflex to supply and install 7 new vinyl windows at our residence under invoice #***. These were installed by Sunflex and we paid $3,549 including GST. The invoice shows"20 years frame warranty & 10 years ******************** warranty."We observed about half an inch of water collected between the two panes in one window on November 18, 2022. In other words, the water is inside the window frame/pane.We phoned Sunflex windows and talked to two different female employees who assured us that the replacement window was on stock, they already had the correct measures, that their sales man Jaz was away on work in ******* but would be returning soon, and that the replacement window would be installed on Thursday, December 1, 2022. December 1, 2022 has long come and gone without contact from Sunflex. We documented telephone conversations on November 18, 21, 22, 24, and 28 between myself and two female Sunflex employees.. Sometimes multiple discussions the same day. To date, Sunflex seems unwilling to honor their warranty or return our phone calls. Every time we call they are polite and agreeable. However since making the request for warranty repair almost two months ago, Sunflex has not given us any firm timeline for window replacement. Nor have they honored their warranty on our window.It is noteworthy that we had the same problem with an earlier window. Sunflex did in fact replace that other window during the year 2020/2021.
Business response
14/02/2023
Hi
sorry for delay ..
company installer already take window glass measurements we will replace that glasscoming Friday 17 February 2023 if any other concerns please email us or contact us **********
Initial Complaint
03/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a new window including installation for my bedroom from this company. They came and installed a construction window and admitted after the fact after I had complained that they had installed the wrong window. They agreed to replace it amd Now they won’t come back they will not respond to my calls or texts.Business response
27/08/2021
Hi,
we already discuss **** ********** ***** *We will make a appointment when she is available..
If she is not satisfied with this window we will try fix this problem next week…
Thank you,
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.