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Business ProfileforCanada Drugs Direct
Current Alerts For This Business
Pattern of Complaint:
As of June 12, 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Delivery Issues
- The business had issues completing the delivery to the consumer for which no explanation was provided.
- The service/product was not delivered on time or the consumer was not properly notified of delivery.
Refund / Exchange Issues
- Consumers are having trouble receiving their refunds from the company after going through their process.
- The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues
- Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
- Customers expressed payment issues.
Billing and Collection Issues
- Credit report corrections required due to lack of customer service.
- Lack of understanding on loan products due to improper explanations.
We offered Canada Drugs Direct. the opportunity to address the above identified patterns. We did not receive their response.
At-a-glance
Related Categories
Business Details
- Location of This Business
- PO Box 520 800 15355 24 Ave, Surrey, BC V4A 2H9
- BBB File Opened:
- 15/10/2018
- Years in Business:
- 9
- Business Started:
- 1/1/2015
- Additional Contact Information
Fax Numbers
- (800) 859-5270Primary Fax
- (800) 859-5270
Customer Complaints
9 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
16 Customer Reviews
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Most Recent Customer Review
andrea v
22/04/2024
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