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Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • uniuni

      40 10551 Shellbridge Way Richmond, BC V6X 2W9

      BBB Accredited Business
    • uniuni

      103 3728 N Fraser Way Burnaby, BC V5J 5G1

      BBB Accredited Business

    Business Profileforuniuni

    Delivery Service
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:
    The business implemented changes in their process to mitigate common issues raised through consumer complaints.

    At-a-glance

    Customer Reviews

    1.47/5stars

    Average of 280 Customer Reviews

    Customer Complaints

    129 complaints closed in last 3 years

    116 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 13/2/2020

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Uni Express Inc:  from online business to offline business, Uni Express provides customized and professional delivery service. All you need to do is to integrate Uni Express to your own E-commerce or submit batch orders through Uni Express APP.  Their designated drivers will take the orders and complete the delivery on time. Companies which are unable to establish a complete and professional logistics network within a short time will benefit from this system.

    Business Details

    This is a multi-location business.

    Find a Location

    uniuni has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • uniuni

        40 10551 Shellbridge Way Richmond, BC V6X 2W9

        BBB Accredited Business
      • uniuni

        103 3728 N Fraser Way Burnaby, BC V5J 5G1

        BBB Accredited Business
      Headquarters
      40 10551 Shellbridge Way, Richmond, BC V6X 2W9
      BBB File Opened:
      31/12/2019
      Years in Business:
      5
      Business Started:
      29/4/2019
      Business Incorporated:
      8/9/2018
      Accredited Since:
      13/2/2020
      Type of Entity:
      Corporation
      Alternate Business Name
      • Uni Express Inc.
      Hours of Operation

      Primary

      M:
      11:00 AM - 6:00 PM
      T:
      11:00 AM - 6:00 PM
      W:
      11:00 AM - 6:00 PM
      Th:
      11:00 AM - 6:00 PM
      F:
      11:00 AM - 6:00 PM
      Sa:
      11:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Junwei Lu, Director
      Contact Information

      Principal

      • Junwei Lu, Director
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      129 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      27/03/2024

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      Have reported several times that the picture in the email. My package was delivered to the wrong address. I received a response with a ticket open and asking to send a picture to check the discrepancies which clearly shows I live upstairs. The picture the delivery person sent me shows a wooded fence I have an iron fence upstairs. The issue was then that they could not open up my attachments. Finally the issue was to be escalated within 1-2 business days. It has now been 4 business days. When I called ******* told me it was in escalation process when I requested a supervisor or his name he hung up on me.
      Read More

      Customer Reviews

      280 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rosalind G

      1 star

      03/02/2024

      They ****. Left package outside did not ring bell. Left another package with I don't who. Never left instructions to do so.

      Local BBB

      BBB serving Mainland British Columbia

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