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Business Profile

Online Retailer

Pillow Slides

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been over 5 weeks since I submitted my order online and it's been 3 weeks since my item has updated in shipping since it arrived in REMOVED. I placed my order on March 26th for $88.17. I recieved free standard shipping. I contacted Pillow Slides on April 27, May 1 & May 2 regarding my shipment and tracking. They could not provide any updates on my shipment when I reached out on April 27th. They then told me to contact UniUni in REMOVEDwho could also not provide an update. I requested a refund back but Pillow Slides only offered a replacement shipment. I declined this and again asked for a full refund of my purchase order be refunded back on to my original form of payment as I still have not received my package and its going on 6 weeks since I placed my order online. A replacement order is not a resolution when you have lost trust in a company. Who knows if the second shipment would even arrive? Pillow Slides has stopped responding back to my emails since asking for a full refund and my tracking has not updated since April 11th.

Pillow Slides is NOT a BBB Accredited Business.

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