Reviews
Customer Review Ratings
Average of 118 Customer Reviews
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Review fromMary H
Date: 25/09/2025
5 starsI had my furnace serviced today for the annual maintenance. The technician was courteous, pleasant, and answered all my questions carefully and clearly. I appreciated his efficiency.Review fromAl V
Date: 24/09/2025
5 starsOur furnace was serviced by Gandy yesterday. The technician was thorough, efficient and very professional. We plan to use Gandy for our future needs.
Gandy Installations Ltd.
Date: 25/09/2025
Hi Al, Thanks so much for taking the time to review your furnace tune up! We appreciate the feedback and look forward to continuing to service your equipment. Have a great day!Review fromJohn M J
Date: 21/09/2025
5 starsThe recent service call by **** on our living room fireplace demonstrated the excellent long term service we've received from Gandy. **** is a pleasure to have in our home, he is exceedingly knowledgeable and experienced and came up with a solution for our problem that turned out to be a failed safety switch. We are proceeding with the solution to instal a new safety switch. Many sincere thanks. J McKGandy Installations Ltd.
Date: 23/09/2025
Hi ****, thanks so much for taking the time to review your experience with ****. We appreciate the feedback and will pass it on to him! Have a great day!Review fromBill N
Date: 18/09/2025
5 starsCant say enough about the superb service provided by Gandy Technician ***** *. Extremely personable, thoughtful, and highly competent. Answered all my questions. Great work ethic. Highly recommend Gandy and especially ***** *.Gandy Installations Ltd.
Date: 19/09/2025
Hi ****, thanks so much for the great review of your indoor coil replacement. We appreciate your continued business! Have a great day :)Review fromHelen C
Date: 13/09/2025
4 starsThe technician was knowledgeable and professional. He clearly explained the problematic issues with the installation of the ** wall unit and that was why there was so much water leaking from the unit.Gandy Installations Ltd.
Date: 16/09/2025
Hi *****, thanks so much for taking the time to provide this review of your ductless mini split repair! If there is anything we could have done to make this a 5 star experience for you, please don't hesitate to reach out! ******************************* thanks!Review fromM. W
Date: 08/08/2025
1 starI purchased an AC 2.5 years ago and in March of this year I contacted GANDY as it was leaking terribly. I asked for a copy of my Warranty as it related to my contract and after a few requests it was not sent; I called x 2 to no avail. My investment cost me over $10,000.00 and lasted not two ******* (I was away most of one of the two *******); Despite knowing this GANDY did not ***sond to my requests re need for ***airs - other than to say it would cost me a Diagnostic fee of $400. plus Service fees even though this expensive machine is so new. Very disappointed; I finally called in Fortis as i was concerned with the electrical and they were not complimentary in terms of installations; I called in a non-affiliated ***air company who had expressed same concerns as Fortis *** did; In the end after i sent a registered letter to GANDY Mgr they called wanting me to take pics and email them directly to MGR (How does this help me - we are now into August?). Again, disappointing. Now i have to decide whether i seek small claims - BBB formal Complaint; Be cautious with them;Gandy Installations Ltd.
Date: 11/08/2025
**** *****, we are sorry to hear that you are unhappy with your experience. Gandy Installations takes pride in resolving customer concerns promptly and standing behind our workmanship for life.When you contacted us in March, you raised both a maintenance request and a concern about a leak. As the source of the leak was unclear, our team explained that a diagnostic visit ($189) would be required to determine the cause and confirm whether it would be covered under warranty. Your Lennox system carries a 10-year parts warranty, a 1-year labour warranty, and our lifetime workmanship guarantee meaning if the issue was related to our installation, the repair would be covered in full. We provided both the Lennox warranty documentation and your original invoice to confirm these ******** an effort to assist without delay, we offered alternative options, such as reviewing photos you could send to our Service Manager. Unfortunately, you declined to authorize the diagnostic visit and chose not to provide any photos. Without either, we have been unable to verify the issue, determine warranty coverage, or move forward with repairs.We also received your registered letter, which included allegations we take seriously. While we do not agree with your characterization of events, Gandy Installations is committed to respectful communication and believes such matters are best addressed directly.We remain willing and ready to resolve this issue. If you are able to authorize a diagnostic visit, provide photos, or share any third-party reports, we can proceed immediately toward a resolution. Our teams goal is to restore both your comfort and your confidence in our service.Review fromMichael M
Date: 02/08/2025
5 starsGreat service. Gandy installed a furnace and heat pump in my house a couple years ago - excellent professionalism - took care of all necessary permits, etc. I am a Comfort Plus member and get yearly inspections of the equipment - again - great service.Gandy Installations Ltd.
Date: 11/08/2025
Hi ****, thanks so much for the review of your ************ tune-up, as well as you installation. Have a great day!Review fromPaul H
Date: 28/05/2025
5 starsEstimator was clear and concise. The installer was professional. The company is well organized and quick to respond. When there was a problem with the install, they made it right the same day.Gandy Installations Ltd.
Date: 02/06/2025
Thanks so much for the review of your installation with us! Enjoy the new equipment!Review fromMike R
Date: 25/05/2025
5 stars***** from Gandy did a great job servicing our furnace and air conditioner. He was thorough and explained the rebate completely. Everything was tidy and clean when he finished. We have used Gandy for several years and the service has been great! **** RGandy Installations Ltd.
Date: 27/05/2025
Hi ****, thanks so much for taking the time to review your ************** furnace and air conditioner tune-up! We appreciate your business. Have a great day!Review fromMargot T
Date: 25/04/2025
5 starsWe discovered a leak in the pipe leading to our hot water tank. After we sent pictures of the leak and the hot water heater, Gandy advised us that we would need a new hot water heater. They sent two people to install it within hours of my call. We were extremely happy with the work they did.Gandy Installations Ltd.
Date: 29/04/2025
Hi ******, thanks so much for the review of your water heater installation! We appreciate your continued trust! Have a great day :)
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