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Average of 114 Customer Reviews
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Review fromM. W
Date: 08/08/2025
1 starI purchased an AC 2.5 years ago and in March of this year I contacted GANDY as it was leaking terribly. I asked for a copy of my Warranty as it related to my contract and after a few requests it was not sent; I called x 2 to no avail. My investment cost me over $10,000.00 and lasted not two ******* (I was away most of one of the two *******); Despite knowing this GANDY did not ***sond to my requests re need for ***airs - other than to say it would cost me a Diagnostic fee of $400. plus Service fees even though this expensive machine is so new. Very disappointed; I finally called in Fortis as i was concerned with the electrical and they were not complimentary in terms of installations; I called in a non-affiliated ***air company who had expressed same concerns as Fortis *** did; In the end after i sent a registered letter to GANDY Mgr they called wanting me to take pics and email them directly to MGR (How does this help me - we are now into August?). Again, disappointing. Now i have to decide whether i seek small claims - BBB formal Complaint; Be cautious with them;
Gandy Installations Ltd.
Date: 11/08/2025
**** *****, we are sorry to hear that you are unhappy with your experience. Gandy Installations takes pride in resolving customer concerns promptly and standing behind our workmanship for life.When you contacted us in March, you raised both a maintenance request and a concern about a leak. As the source of the leak was unclear, our team explained that a diagnostic visit ($189) would be required to determine the cause and confirm whether it would be covered under warranty. Your Lennox system carries a 10-year parts warranty, a 1-year labour warranty, and our lifetime workmanship guarantee meaning if the issue was related to our installation, the repair would be covered in full. We provided both the Lennox warranty documentation and your original invoice to confirm these ******** an effort to assist without delay, we offered alternative options, such as reviewing photos you could send to our Service Manager. Unfortunately, you declined to authorize the diagnostic visit and chose not to provide any photos. Without either, we have been unable to verify the issue, determine warranty coverage, or move forward with repairs.We also received your registered letter, which included allegations we take seriously. While we do not agree with your characterization of events, Gandy Installations is committed to respectful communication and believes such matters are best addressed directly.We remain willing and ready to resolve this issue. If you are able to authorize a diagnostic visit, provide photos, or share any third-party reports, we can proceed immediately toward a resolution. Our teams goal is to restore both your comfort and your confidence in our service.Review fromMichael M
Date: 02/08/2025
5 starsGreat service. Gandy installed a furnace and heat pump in my house a couple years ago - excellent professionalism - took care of all necessary permits, etc. I am a Comfort Plus member and get yearly inspections of the equipment - again - great service.Gandy Installations Ltd.
Date: 11/08/2025
Hi ****, thanks so much for the review of your ************ tune-up, as well as you installation. Have a great day!Review fromPaul H
Date: 28/05/2025
5 starsEstimator was clear and concise. The installer was professional. The company is well organized and quick to respond. When there was a problem with the install, they made it right the same day.Gandy Installations Ltd.
Date: 02/06/2025
Thanks so much for the review of your installation with us! Enjoy the new equipment!Review fromMike R
Date: 25/05/2025
5 stars***** from Gandy did a great job servicing our furnace and air conditioner. He was thorough and explained the rebate completely. Everything was tidy and clean when he finished. We have used Gandy for several years and the service has been great! **** RGandy Installations Ltd.
Date: 27/05/2025
Hi ****, thanks so much for taking the time to review your ************** furnace and air conditioner tune-up! We appreciate your business. Have a great day!Review fromMargot T
Date: 25/04/2025
5 starsWe discovered a leak in the pipe leading to our hot water tank. After we sent pictures of the leak and the hot water heater, Gandy advised us that we would need a new hot water heater. They sent two people to install it within hours of my call. We were extremely happy with the work they did.Gandy Installations Ltd.
Date: 29/04/2025
Hi ******, thanks so much for the review of your water heater installation! We appreciate your continued trust! Have a great day :)Review fromMargaret J M
Date: 07/04/2025
5 starsThe Gandy heating and cooling system team arrived at my house at about 8:30 am on the day of my installation they started right away removing my old heater and then they asked me a few questions and then started your team was also very polite and explained a few things during the installation and completed the work in a very timely manner they also remarked that the area that they worked in was such a n extremely great area to install the system in our home by your great experienced team at Gandy and they worked hard all day to completed the project in such a great and professional way and before they left they showed my myself and my mom what they did inside and on the outside and let us know what we needed to know about maintaining the new duel fuel system and also one your Gandy team member showed us our new thermostat step by step on how to use it it was a wonderful and a great experience from everyone on that day Gandy is number 1 in myself and my mom's books and another great perk is your comfort club great team great company and great overall experience.Gandy Installations Ltd.
Date: 08/04/2025
Hi ********, thanks so much for taking the time to write this great review! We really appreciate the feedback, and will pass your kind words onto our team. Thanks also for being members of the ************, we look forward to continue to provide you with top notch home comfort for years to come!Review fromCarolyn P
Date: 10/03/2025
5 starsI am a senior, and hearing that our old furnace needed replacing was upsetting, and the process involved was confusing and stressful. However, a few of our friends highly recommended Gandy Installations Ltd. And my husband had been to one of their seminars so we asked them for an estimate. To date they have walked us every step of the way and we are very happy with the service. We still have more paperwork to complete and are waiting for the installation.Gandy Installations Ltd.
Date: 11/03/2025
Hi *******, thanks so much for the review of your consultation appointment. We look forward to completing your installation! Let us know if there is anything else we can help with!Review fromCatherine G
Date: 07/03/2025
4 starsGood service from knowledgeable technicians. Reasonable pricing. We had our furnace tuned up.Gandy Installations Ltd.
Date: 10/03/2025
Hi *********, thanks for taking the time to review your furnace tune-up! Please let us know if there is anything we could have done to make this a 5 star experience for you! Have a fantastic day :)Review fromDaniel M
Date: 04/03/2025
5 starsFantastic job, in and out in a day. Everything tidy and working great .Gandy Installations Ltd.
Date: 07/03/2025
Hi ******! Thanks so much for the great feedback on your Lennox furnace installation!Review fromMac F
Date: 21/02/2025
5 starsGreat service as always! **** found a minor manufacturer's error and fixed it. Told me exactly what it was and told me that if it hadn't been repaired, it could have damaged the furnace to the point of needing to be replaced.Comfort club rules!Gandy Installations Ltd.
Date: 24/02/2025
Thanks so much for taking the time to review your ************ furnace tune-up! We appreciate your continued business. Have a great day!
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