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Business Profile

Delivery Service

Dragonfly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is the courier company used by ********* for "free" deliveries as part of the Amazon Prime subscription. Their usual procedure is to send an email advising that a package is enroute. The packages are to delivered to the doorstep and upon completion, an email is sent along with a photo proving the item has been delivered. On two separate occasions, we have found packages dumped and abandoned on the road near the entrance to our rural property. In both cases, there was also no delivery email and confirmatory photo, suggesting that the dumping of packages was deliberately concealed. The driver names in each case were different, indicating this was not the actions of a single individual. I called the contact number for the company call center and was advised they would forward my concerns to the drivers, but suggested I needed to contact the vendor for further complaints. based on the litany of complaints voiced in various forums, I am concerned that this is more widespread problem. Notwithstanding the anecdotal accounts of poor service, I am bringing forward a complaint based on my own first-hand objective experience.

    Customer Answer

    Date: 20/12/2024

    I wish contact from the local company as a resolve

  • Initial Complaint

    Date:24/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep lying say they are attempting to deliver packages. The truth is they don't have drivers and are not attempting. Fraudulent claims so they don't get in trouble. Blaming customers. Ongoing problems.

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivery driver called to inform me my package was there and asked me to come and pick it up downstairs. I informed him I was at work and to use the intercom, I'd buzz him in. I then got an email notification around ten minutes later stating that I'd 'refused delivery' and my items were being sent back to the merchant. I at no point had actually refused delivery, this was a fraudulent claim, and no attempt was made to simply leave a pick-up notice at a designated pick-up location nearby. I've now had to reorder the items, with some now increasing in price and some risking not arriving before the date I need them.

Dragonfly is NOT a BBB Accredited Business.

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