Reviews

Review Details

• Review fromCraig H

  Date: 02/07/2023

  1 star
  Avoid at all costs.AMJ Campbell are the contracted shippers for ******* ***********. I ordered TVs on June 16, 2023, AMJ received them on June 21 (based on tracking info) and I get phone call on June 30 that they can't deliver (From ********* to *******) until JULY 21! It takes a month to deliver to *******?After repeated conversations with AMJ they will not make any consideration to ship with an alternate carrier or any other recourse.Avoid this company if you desire any sort of reasonable delivery time.

• Review fromM. H.

  Date: 07/06/2023

  1 star
  Started professional, ended so poorly. Still waiting on a reasonable explanation about billing after paying the invoice. Total lack of communication in the office. Waited over a week for dispatch to confirm a requested delivery/move in date. Residential moving consultant was a broken record "I'll get back to you on Monday", "it's not my department". I have a quote and 4 invoices, all with different rate charges on them.Original invoice presented to me was miscalculated by $2,577.18. Waited a week to get a statement showing what I paid. Had to ask for it 3 times, again excuses. Spoke to an owner's son, quick to tell me not his department, I"ll get my Dad to look into it. Not one person of authority reached out to express concern, take accountability or rectify what started as minor issues. Still waiting on a reasonable explanation why the cwt rate was $3 above what was quoted. This company has a total lack of respect for its clients. Sadly, the caring efforts of the actual movers(gentlemen who packed and unpacked our belongings) is forgotten and ruined with the incompetent administration staff and owners.
  

  AMJ Campbell

  Date: 27/06/2023

  As the customer has indicated this was a very minor issue . There was a computer error that incorrectly added the invoice which took time to get IT to correct so that the correct totals would be displayed. Very unusual glitch in the programming. Customer was never charged the incorrect amount. Senior manager did send to the customer and apologized which was never acknowledged. Rate per cwt charged was exactly the same amount as estimated. Being a minor issue with staff having 20 plus years experience working on correcting did not require the president to get involved as the customer wished. I appreciate the comments that the move went very well and is unfortunate that this computer issue created this complaint.

  M. H.

  Date: 27/06/2023

  Again, so quick to dismiss or belittle a customers concern. They had the chance to save a relationship but would rather dismiss it. Snr. management wasn't interested in what I had to say when I specifically asked to speak with someone. What are they afraid of? One hand doesn't know what the other is doing. Shame on you AMJ Campbell.

• Review fromMarion D.

  Date: 22/10/2022

  5 stars
  I was skeptical when moving from Victoria to ****** **** **. Who do you hire? The company with the lowest or highest price? I met with a few and the selling factor was Bruce B*** from AMJ Campbell from Victoria. He went over every detail, answered every question and concern.
  Glynis was amazing with her knowledge, friendliness, and professionalism.
  Team arrived to load. Jessie, Ryan and *Kramer). Friendly, quick and very careful with every detail. They worked as a team and had tge truck loaded in no time.
  Ryan, Lizzie, James and Daniel dropping off in ****** ****. Outstanding! Lizzie! Can't thank you enough for keeping my anxiety level under control. James and Daniel!! You two are a great team and kept us laughing. Ryan. Professionalism through and through. Found a scratch on TV stand...took pictures and was ready to send someone to fix it...we declined his generous offer..cant barely see it. Ryan also was able to repair my antique phonograph that had been accidentally turned on its side.
  All in all...I would highly recommed tge entire team at AMJ Campbell. You may pay a bit more...but aren't your belongings and piece of mind worth it?