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          Fireplace Products International Inc. has 1 locations, listed below.

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            Business ProfileFireplace Products International Inc.

            Fireplace

            Contact Information

            6988 Venture St

            Delta, BC V4G 1H4

            Visit Website
            (604) 946-5155

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            6988 Venture St, Delta, BC V4G 1H4
            BBB File Opened:
            20/1/1999
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Started Locally:
            1/1/1979
            Type of Entity:
            Corporation
            Alternate Business Name
            • F.P.I. Fireplace Products International Ltd
            • Regency Fireplace Products
            Additional Contact Information

            Fax Numbers

            • (604) 946-0479
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            19/01/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased a Regency ***** from our local dealer. The unit was installed on May 26, 2023. We have been using this unit approximately three months. Our carbon monoxide detector started going off, resulting in the fire department, having to come. The fire department determined it was coming from our Regency unit. I contacted Regency to get this resolved in a timely manner as this is our primary heat source. I notified the Regency representative of dates and times that I would be available. However, the Regency representative told me it would be a minimum of two or more weeks before they could potentially come out. I expressed my frustration of this timeline due to this being our main heat source. Regency then simply told me to reach out to the person who installed the unit to get assistance, after I had told them how uncomfortable I was having the installer come back in my home due to the situation the installer put us in in the first place. There has been no effort by Regency to rectify this situation.

            Customer Reviews

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            BBB serving Mainland British Columbia

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