ComplaintsforFireplace Products International Inc.
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Complaint Details
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Initial Complaint
19/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a Regency ***** from our local dealer. The unit was installed on May 26, 2023. We have been using this unit approximately three months. Our carbon monoxide detector started going off, resulting in the fire department, having to come. The fire department determined it was coming from our Regency unit. I contacted Regency to get this resolved in a timely manner as this is our primary heat source. I notified the Regency representative of dates and times that I would be available. However, the Regency representative told me it would be a minimum of two or more weeks before they could potentially come out. I expressed my frustration of this timeline due to this being our main heat source. Regency then simply told me to reach out to the person who installed the unit to get assistance, after I had told them how uncomfortable I was having the installer come back in my home due to the situation the installer put us in in the first place. There has been no effort by Regency to rectify this situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.