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          Find a Location

          Canadian Safe-Step Tubs Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforCanadian Safe-Step Tubs Inc.

            Walk-In Tubs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.87/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            31 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/2/2003

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Canadian Safe-Step Tubs Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              31/12/1992
              Years in Business:
              27
              Business Started:
              15/10/1996
              Business Started Locally:
              1/10/2002
              Business Incorporated:
              29/9/2008
              Accredited Since:
              7/2/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Rebno Capital Inc.
              • Canadian Safe Step Walk-In Tub Co.
              Business Management
              • Larry Rathbone, Vice President of Operations
              • Kevin Blair, National Sales Manager
              • Robert James Hartley, Chairperson
              Contact Information

              Principal

              • Robert James Hartley, Chairperson

              Customer Contact

              • Kevin Blair, National Sales Manager
              Additional Contact Information

              Fax Numbers

              • (604) 454-0117
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              22/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              My Safe Step Walk In tub, stopped flowing water on Saturday. I waited till Monday to call the company. They said they would contact one of their installers. On Tuesday they called me and said they did not know when the installer could come and fix it. I said I would not be home on Wed or Fri and that Thursday was the only day I would be home this week. It seems to be an issue with no hot water coming through only the cold water works. This is my 4th day that I cannot take a shower or wash my hair. For a company that offers a lifetime warranty, I can see why they don't rush to come and fix things because it is at their cost not mine.
              Read More

              Customer Reviews

              17 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Karen J

              05/02/2024

              This is not a professional company. They use high pressure sales tactics. The salesperson chatted us up for 45 minutes and showed us a testimonial video apparently on his personal phone. They would not answer a direct question about cost. We felt we understood what they were selling and did not need to hear his presentation, but he said we might as well watch just a three minute video while he was getting his paperwork ready (there was a lot of paperwork). We were told the cost was $39,000+, but if you initial and sign to give a testimonial you can get a $5000 discount. They manipulate the numbers and then say the cost is $28,000+ but you have to sign a contract and take the offer today. Other reviews here were quoted $22,000 and $26,000. When we said we only want an estimate, they claim they will not order until you give a deposit. They show you cheques other people have given with no date filled in (I would think this is confidential information!!) When you say you are going to read the fine print in the contract they try to heap guilt and say you are taking them away from helping other customers and they are in the business of helping elderly people. They verbally say one thing, but the contract says another. They offer to call their manager to further assure/pressure you. Thankfully we did not sign anything. This whole process wasted more than 2 hours of our time. I have never left a bad review. I am more into positive feedback. Im hoping this will help warn others. We were just trying to get an estimate for our parents who might be coming to live with us. For other items we got quotes for, they were in and out in 30 minutes and did not make us sign anything. Other reviews I have read here say the customer service is poor, so we are really glad we did not sign.

              Local BBB

              BBB serving Mainland British Columbia

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