Complaints
This profile includes complaints for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 62 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:23/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent to a location suggested by the CAA agent that was not equipped to service my vehicle. The agent could have called to confirm they could handle a motorhome. The agent did not. This resulted in waiting another 8+ hours for another tow that CAA counted as another of my service calls. It was their mistake and technically the same roadside service call so they could take it to a location that was equipped to service the vehicle. I had no choice but to spend two nights in a $500 a night hotel (all I could find on a Saturday night) until they opened on Monday.
I went to the CAA office at Broadmead Village and a supervisor took down my report regarding the incident on Aug 5/22 at 4pm in Chilliwack. She said someone would contact me in 4-5 business days. This was weeks ago. I have heard nothing. This is commonplace now. There is no response and no way to talk to someone to resolve anything. I have no choice but to make a complaint with the BBB.
Business Response
Date: 23/09/2022
Hi Mr. ******,
I am so sorry to hear about your Roadside Assistance experience with your motorhome and that you have not heard back from us. I have forwarded your concern to our Customer Care team in Road Assist and they will reach out to you within 2-3 business days.
Thank you,
Ruth-Anne F******
Manager, Customer Care, BCAA
Customer Answer
Date: 27/09/2022
Better Business Bureau:
This is what I was told by a supervisor. In person. A month ago. Okay, but I won't be holding my breath for them to reach out and do their jobs.
****** ******
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