Complaints

This profile includes complaints for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
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  B C A A

  100 2324 Ferry Ave Prince George, BC V2N 0B1

  
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  BCAA

  #115 - 1644 Hillside Ave Victoria, BC V8T 2C5

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  BCAA

  #170 - 777 Royal Oak Dr Victoria, BC V8X 4V1

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  BCAA

  #17 - 1599 Cliffe Ave Courtenay, BC V9N 2K6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my complaint consists of an item that was supposed to be recovered after using an EVO rental vehicle on June 23, 2024. We had an EVO vehicle that, due to internal issues with the application, was unable to start. We had to spend the night in a motel nearby, thanks to a passerby giving our family of 4 a lift to the motel. We would have been stranded as EVO support was unable to assist us with making it back home. Aside from that, the vehicle had to be towed. We told them numerous times that we had expensive items that needed to be recovered ASAP. We contacted them from June 23 to July 1, calling nearly every day. We then received a partial amount of our property and sent an email regarding the other lost items that were missing from the vehicle. After that, they put the vehicle back on the road with our items inside. They then took from July 2 to July 11 to return 2 of the 3 items we listed in our email, the missing item being a Nemo tent. After calling to ask for reimbursement on July 12, we were contacted by a supervisor on July 16. They stated that they were unable to process the reimbursement as it was the fault of ***'s lost & found division. They then stated that they could deduct the price of the lost item (tent) from our towing fees, which we were told during the initial call that we weren't going to be liable for, as it was due to a problem with their app. When recovering the items, they left some inside the vehicle, and then let other riders use it while our stuff was still inside. Due to the inspection not being thorough enough, we had our tent stolen. This is a special situation as we had no way of taking our items with us and with the tow truck, so it was up to EVO to return them to us. I'm hoping we can get the dollar value reimbursed in whatever way they see fit, as this is our family tent.

  

  Business Response

  Date: 25/07/2024

  Hi Alliah,

  Thank you for reaching out and we are sorry to hear about this. We have asked that a member of our Evo leadership team connect with you.

  Kind ************************************************************** *************** **********************

• Initial Complaint

  Date:15/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute a charge of CAD$86.47 plus a CAD$20 processing fee and GST imposed on my account on July 12, 2024, for allegedly "ending trip in an unauthorized place." This charge is based on incorrect information, and I believe it has been levied in bad faith, thus violating my consumer rights.Firstly, *** claimed that I ended my trip in a private parking lot is factually incorrect. The parking notice was issued at 8:10 PM, while I ended my trip at 8:46 PM, which clearly shows the notice was issued during the trip, not at its end. This discrepancy undermines the legitimacy of EVO's claim that I violated parking policy.Secondly, Evo has directly charged me for allegedly violating parking regulations by using an unauthorized spot, yet they have refused to provide any documentation or proof to validate this claim. It is unacceptable to scapegoat customers for the wrongdoings of a parking partner and to require customers to directly contact the private parking lot firm to so-called "dispute" the charge. Essentially, *** has taken my money and now insists that I prove the charge was made in error. Why should the burden of proof fall on me?Thirdly, by charging me on behalf of a private parking lot companyconfirmed to be a separate entityEvo has bypassed my right to choose how or even if to settle such third-party claims. This action constitutes a deprivation of my rights as a consumer. *** does not have the authority to make decisions on my behalf. Fourthly, the additional $20 "processing fee" charged is unjustifiable as no corresponding service was rendered. This appears to be a punitive fee benefiting both Evo and the private company financially, at the expense of consumers like myself.Given these points, I demand a full refund of all charges related to this incident and a formal apology for the distress and inconvenience caused. I expect Evo to uphold its duty of care to its customers by resolving this matter promptly and fairly.

  

  Business Response

  Date: 15/07/2024

  Hi ******,

  Thank you for reaching out. We will have someone from our Evo team reach out to you to discuss.

  Kind ************************************************************** *************** **********************

• Initial Complaint

  Date:27/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th I finished an Evo ride, I turned off the engine, locked it up, and made sure that I could see other Evo rides on the app. On Sunday 16th I saw the trip was still running. I called Evo and not only did they charge me $350 for the trip , they charged me an extra $100 for it being unsecured. I went to the vehicle a few minutes later with Evo on the call and confirmed it was completly locked. NOT unsecure. Indeed you could book it 5 seconds after they ended my trip remotely. *** refuses to refund me anything as I've had other trips run long over my 8 years of using their service, but in this case I have evidence the trip was locked and they're still charging me for it. Also, ....sometimes they send an update saying 'your car is running', they'll do this after 5 minutes of a car staying still. This time? 2 days and nothing. Is there no limit to what they can charge me for a fully locked vehicle that is off? Absolute madness.

  

  Business Response

  Date: 27/06/2024

  Hi ****,

  Thank you for reaching out. We will have a leader from our Evo Team connect with you to review your concern.

  Thank you,

  ********************************

  Manager, *************** **********************

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21912889
  
  I am rejecting this response because: they did not really provide one just said they're looking into it. 

  Here's timeline of events:

  * June 14, Friday 2:10 PM - Started Evo Rental 

  *  June 14, Friday 3:10 PM - Locked Vehicle, Checked Doors, Checked App To See Other Evos, but Trip Was Left Running w/ no Sign

  * June 16, Sunday 9:58 PM - Go to book another rental and see trip is ongoing.  Call Evo and tell them.

  June 16, Sunday 10:00 PM - *** says theyre charging me another $100 on top of the $350 trip charge for 'unsecured vehicle'. I ask them not to do that as Im 2 minutes from the car. They say its too late. 

  June 16, Sunday 10:01 PM - Car is already back and available for rental despite being considered 'unsecured' and charging me $100 for this. 

  June 16, Sunday, 10:05 PM - Reach the car and confirm all the doors / windows were 100% closed / locked. Capture this moment on video as requested by *** representaitve on the phone. Check emails and texts and see no evidence the trip was running. 

  June 16 Sunday 10:46 PM - Email *** with video showing all doors / windows were locked, with screengrab evidence that the *** car went right back to market as soon as they ended the trip. 

  June 19 Wednesday 5:41 PM - *** emails back saying a door was left ajar which is clearly a lie because a) the car went right back to market b) it was fully locked like I caught on video. 

   

   

   

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/07/2024

  Hi ****,

  A leader from our Evo team reached out on July 3 and left a voicemail. As they have not received a response, we are unable to make any adjustments to the billing at this time as this is considered a Member Agreement Violation as the trip was ended without the doors locked. If you would like to discuss this with an Evo leader, please call us at 1-844-EVO-2-EVO. Thank you.

  ********************************

  Manager, *************** **********************

   

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 21912889
  
  I am rejecting this response because:

  * I checked the doors of the **** and all of them were locked. I have this on video checking the doors as EVO asked me to do. 

  * The second EVO ended the trip, it was available- how is that not a locked vehicle? I have screengrabs of this

  * I didn't ask EVO to charge me $100 for calling them. They literally went ahead, ended the trip and said by the way here's another $100 fine. 

  * Exactly how long can EVO charge me endlessly without ever providing me a warning? 3 days? 10 days? 100 days? If I went on vacation for 100 days and never got a notification from EVO would it be fine for them to charge me 15k

  You can email me directly if you have a response but theres a reason Im using BBB to help mediate this matter. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 15/07/2024

  Hi ****,

  A member from our Evo leadership team emailed you this morning to answer your questions directly. 

  Without speaking to your specifc file for privacy reasons, here are some of our EVO guidelines and processes:

   - Evo has a system in place that locks and secures the vehicles for our members after it is left open for some time. As such, when a member checks the vehicle again, the doors are already locked.
  

  - As part of the process of Evo ending the trip, we make another attempt to lock the vehicle if it hasnt been done before ending the trip for the member.
  

  - As per our Member Agreement, we charge an Unsecure Vehicle Fee of $100 when our system finds a rental unlocked. For more info, please visit ***************************************************************************;

  Should you have any further questions, please contact our Evo Team and ask to speak with someone from their leadership team.

  Thank you,

  ********************************

  Manager, *************** **********************

  Customer Answer

  Date: 15/07/2024

   
  Complaint: 21912889
  
  I am rejecting this response because

  The vehicle was locked when I checked at the beginning, the vehicle was locked when I checked at the end (and was available before I even got back to it). I KNOW this. The only time it wasn't was this magic period where you charged me $500 and didnt warn me at all. Completely unethical.   Also unethical to charge people for calling in. 

  If this doesnt work out soon via BBB Ill start a social campaign and go to local media. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 16/07/2024

  Hi ****,
  
  We are sorry to hear this. As per the email from the Evo leadership team, all charges are in accordance with our Evo member agreement which can be found here: ************************************** you would like to discuss these charges further, we encourage you to contact *** and ask to speak to a Evo leader.
  
  Thank you,

  ********************************

  Manager, *************** **********************

  Customer Answer

  Date: 17/07/2024

   
  Complaint: 21912889
  
  I am rejecting this response because: It doesnt address anything. They take zero accountability for unfair and dishonest behavior. In fact it's a bit sickening. 

  Will now move to public, online forums and seek legal support as needed. Can the BBB step in with their mediation as well?

  Sincerely,
  
  *********************

• Initial Complaint

  Date:27/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my home insureance on may 16th with bcaa.The employee did not implement said cancellation and I was charged another years worth of home insureance to an address I no longer live at.Upon reaching out and the cancellation going through they said I would receive my refund within 3-5 business days.I did not receive said refund and upon reaching out again I was told their system changed and it would not be deposited until the 24th. Its now the 25th and I still have not received my refund and they are refusing to respond by email telling me to call the 1800 # to which is able to give me a reason why I havent received said refund

  

  Business Response

  Date: 27/06/2024

  Hi ******,

  Thank you for reaching out and I am sorry to hear this. We will have someone from our ************************ connect with you to resolve.

  Thank you,

  ********************************

  Manager, *************** **********************

  Customer Answer

  Date: 28/06/2024

   
  Better Business Bureau:
  
   ID ********, ******* from bcaa reached out. Was very apologetic and understand about the inconvenience and frustration caused by the situation.

  I have been reimbursed and offered compensation though I did not except as I will no longer be doing business with them for insurance.i

  Sncerely,

  
  ***********************

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called bcaa for roadside assistance around 7pm and was told it might take some time but a driver was dispatched. I wait until 7:30 and proceed to request roadside assistance again using bcaa app on my phone. 8:00 comes and I call again and was told that my case was flagged as priority after speaking with 2 representatives. I call again and told again that my assistance is on the way. By this time I am quite frustrated as I am travelling with my daughter who is 5 and call a family member who lives in a different city to please come and pick me up.3 days later in the bcaa App on my phone it still says status of on the wayI call BCAA and make a complaint. I also call multiple times to follow up weeks and months after and am told there is a big backlog in customer ********************** and someone will get back to me soon. I also fill out the complaint form online and receive a response that someone will contact me. I dont feel I should pay for an insurance service that does not deliver when needed. This was my first experience with BCAA. It has been almost one year now with still no reply for my request to refund my membership; not only that I was just charged for a renewal!! I want both my initial membership fees refunded as well as the renewal fee that was just charged.

  

  Business Response

  Date: 12/06/2024

  Hi ********,

  Thank you for reaching out and we are so sorry that you have not been contacted regarding your service experience. I have forwarded your concern to our ************************ Team and asked that they reach out to. Please allow 2-3 business days to be contacted.

  Thank you,

  ********************************

  Manager, *************** **********************

  Customer Answer

  Date: 13/06/2024

   
  Complaint: 21831007
  
  I am rejecting this response because:
  
  I have been waiting a almost an entire year with multiple attempts to resolve and am told someone will contact me but it never happens.  i would just like a refund for my original amount paid and this renewal that was just charged to my card please. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 14/06/2024

  Hi ********,

  I reached out to the ************************ Team for an update. Their Manager has reached out to you by email earlier this morning to apologize for your experience and to confirm your mailing address as they will be refunding your membership premium that was paid.Once they receive your reply to confirm your address, they will order a refund cheque.

  Thank you,

  ********************************

  Manager, *************** **********************

  Customer Answer

  Date: 15/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:26/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed on Friday March 23, 2024 by BCC via ********** Towing to a repair shop as it had a rear flat tire. Upon removal of my tires on my 2019 ******* , it was noticed that there was a problem with the left front strut area. The mechanic advised me that there was a bend to the hub that created the shock becoming too close to the rim. After new tires were mounted the test drive indicated a rubbing sound. A wheel alignment was completed, but the problem is still there. I am requesting this be fixed by BCAA , damage to my car from the tow. Car was towed by the rear and the front and down low. my car was in perfect condition and was parked for two months as I do not drive it in the winter months. There has been no problems or damage to this area previously. I am sending in pictures from the mechanic. Despite contacting BCAA three times, I have not heard anything back. I kept being told from the road side call centre that someone will get back to me. It has been five days now. There is no email or customer ********************** contact number. This has been very distressing.

  

  Business Response

  Date: 26/03/2024

  Hi ******,

  Thank you for reaching out. We are very sorry to hear this and that there has been a delay in our response. Your concern was forwarded to the ************* *************** and someone will be in touch with you promptly.

  Thank you,

  ********************************

  Manager, *************

  **********************

  Customer Answer

  Date: 28/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Due to further investigation by BCAA I Went back to the tire automotive shop to have the tires re inspected , and it was found that the tires were put on incorrectly. Therefore, the conclusion is, there was no fault by the towing company or BCAA
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of BCAA/*** since ****. I currently hold an RV Plus membership which entitles me to trip interruption coverage. On November 16, my husband and I travelled to *******. In the late afternoon, our car battery went dead. We called for roadside assistance and were told nothing would be available until at least noon the following day. There we were, three hours from home, with two dogs in the car in winter. We booked and paid for a hotel for the night. Later, we were able to find someone who boosted the car and we were able to drive home. I submitted a claim for reimbursement to BCAA but now BCAA is telling us we need a receipt for repairs before they will pay our hotel charge. Obviously, we have no receipt. But we are still out of pocket for the hotel. I feel we are *********** reimbursement because we did experience an interruption to our travel and the overnight wait for roadside assistance is unacceptable.

  

  Business Response

  Date: 12/02/2024

  Hi ******,

  Thank you for reaching out to BCAA and I am sorry to hear that you experienced added frustration during the reimbursement process. I have left you a voicemail and sent an email this afternoon and look forward to connecting.

  Kind Regards,

  ********************************

  Manager - Customer Care

  **********************

   

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a rental vehicle as damaged after ending my trip because the vehicle was making grinding metal sounds as I drove and when applying the brakes. After speaking on the phone to a customer ********************** agent to report the experience, I was told that the vehicle would be removed from the active fleet, and picked up for maintenance. The vehicle then disappeared from the app and was unable to be accessed by myself or any other users. The vehicle was parked in a time restricted area at around 8pm (time restricted 8am-5pm). The vehicle was ticketed at 11:37am the following day, as it had not been picked up. *** has charged my credit card for the value of the ticket, despite my having no access to the vehicle due to it being removed from the fleet and being told that it would be taken in for maintenance. I feel that it is inappropriate and irresponsible to hold a consumer liable for a traffic ticket incurred after said consumer reported potentially life threatening damage to a companys product, at a time when said consumer was restricted from accessing the product (damaged vehicle) as a result of reporting the damages. Not only did I pay to drive their damaged and potentially dangerous vehicle, but after reporting it I was made liable for the vehicle for another 15 hours.

  

  Business Response

  Date: 08/02/2024

  Hi *******,

  Thank you for reaching out. We have received your concern and brought this to the attention of our *** leadership team. Someone from the *** team will connect with you shortly.

  Kind Regards,

  **********************************

  Manager, Customer Care

  **********************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an auto accident on Sept 26th 2023 resulting in the total loss of my 2008 ***** ***** Sport. After 2 months the insurance company BCAA determined the car was a total loss. I was offered a vehicle payout below market replacement value. When asked by my adjuster I sent comparable vehicles. The adjuster countered saying I was picking top prices for my assessment evaluation. She offered me $333.00 more and showed what BCAA considered market comparable cars. One was a standard transmission base model with ******* k mine was a sport model with an automatic, ******* k. The other was the same as mine and I thought wow... Unfortunately it had a rebuilt title status. I didn't want that.. BCAA won't insure a rebuilt status car. I'd owned from car from new and it had never been in an accident. I again countered the settlement amount BCAA offered, this time using the BCAA's examples of comparable vehicles as my baseline. I was told no, that was all they'd pay me, unless I wanted to go to arbitration. I was reluctant but said, "* ***** ****** **** ** **** ** ** ****." My adjuster then said, "**** ** ***** *** ***** ** *** ********** ********** *****." I said that sounds good let's try that instead.". Now I can't get hold of anyone and when I call in to the number they gave me, my wait time goes up the longer I wait on the phone and I'm not offered a call back. I called other services of BCAA to try and get through to the escalation department and am told that they'll leave a message and I will receive a call back. but they don't call me back. I have informed and reminded my claims adjuster many times I am off on Wed, Thurs, and Fri and on the rare time I get called back it is on Mon or Tues. I have been a member of BCAA since 2008 and this is my first claim. I have two vehicles and my home insurance with BCAA. I have added my email communication chain. Note: Adjuster ****** did what she could and I appreciate her help.

  

  Business Response

  Date: 03/01/2024

  Hi ***,

  We are sorry to hear about your claims experience. Our Optional Auto Policy is underwritten by *** and it sounds like your adjuster intended to escalate your concern to their Customer Relations Team. I have sent their team an email with your concern and ask that they reach out to you to discuss.  ***'s escalation process can be accessed using this link and outlines their escalation process, including the email for the Customer Relations Team, along with how to appeal the claims decision via the *** Ombudsperson: ********************************************************************.

  Kind ************************************************************** *************** **********************

  Customer Answer

  Date: 10/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:29/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased what I was lead to believe was a 1 time membership as a gift, 2 years in a row BCAA has used my credit card that they saved to his profile for auto renewal, they have never reached out to me for authorization for these charges and refuse to refund me as they claim this person has to call in and cancel due to privacy laws, yet they are holding my credit card details on file under his membership. I want a refund for the latest charge that I have never approved.

  

  Business Response

  Date: 29/12/2023

  Hi *****,

  Thank you for reaching out and I am confident that I will be able to resolve this for you. I have left you a voicemail and sent you an email with my contact information and look forward to connecting.

  Kind ************************************************************** *************** **********************

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************