Business ProfileforBest Buy Canada Ltd.

I bought a range online and the brand new range showed an error code for the Stove (A2) and in the same day I had an error code for the oven (C-F0), both errors called for tech support. As this is a brand new range, I wanted this range to be exchanged by another one. I opened a case ******** which BestBuy say that will give you feedback between 1 to 3 business days, after 3 days no feedback. I called again on September 10th and still no feedback, on September 11th I called again, and the attendant told me that now she'll put in the case that I want the exchange because first case was to check with the manufacturer to fix the range. Long story short, my case was a mess from the beginning, BestBuy don't care, they don't give you feedback unless you call every day, is within their policy the return/exchange within 30 days but they try everything to not do this return/exchange. As a customer I'm extremely frustrated with ********************, don't want and advice people that want to buy at BestBuy that they'll have a headache if they face any problem with the product. Today, after almost 20 days that I bought my range I don't have a range working, I don't have any idea when this will be replaced and looks that nobody cares. After the call that I received an email saying that now BestBuy will get back from 3 to 5 business days, this is Unacceptable.

Hello ****,Thank you for providing the details of your experience with the exchange of your Samsung Range. Apologies for the delay of our response here and for all the inconveniences you have been facing. We have reviewed your case as noted and see that an exchange has been scheduled for September 17th and an email sent to you to advise accordingly. W trust all is in good order. If you have any further concerns, please feel free to reply to the email sent to you and our Associate will be happy to assist you further.Thank you,Customer Care Team