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Business Profile

Window and Door Installation

Canadian Choice Windows & Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.45

Average of 11 Customer Reviews

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Review Details

  • Jibin G.

    Date: 22/10/2022

    if i could give 0!I choosed triple pane cardinal coated LowE272 glasses for the 16 windows in 2020. with higher price than other company quote. After installed,there was always cracked sound from windows. I emailed,called,at beginning they said cuz covid shipping slow changed windows need more longer than before. I waited and waited in patience till 2011. They only came twice and took casing down and said lets see if still sound out. Doesnot work and they finally changed 2 new windows in my bedroom. That is the beginning of my nightmare!Sound more loudly and frequently than before. Especially early morning and midnight. I cannot sleep very well and stating anxiety then I had to move to basement cuz we did changed basement window. I emailed them again and they said our house have a big sunside and this is the way how this kind window working. I am soooo tired about those windows and super exhausted. Then I decided ok!just changed regular glasses as long as they are quiet in spring2022. Untill now i have got any email?call,message about that. I was wondering is that true this is the way this kind window working always with cracked sound ?Does anybody have the same situation? or does any specialist said if your house have sunnyside do not choose this kind glasses? Do all customers installation cycles more than half or one year?!even regully glasses?actually, there were more problem during our whole case!I seriously doubt their ability to identify and solve problems. If someone really want to choose this company ,you batter pray your house is perfect fit for their windows and no any iusse happen.

    Canadian Choice Windows & Doors

    Date: 24/10/2022

    Hello, *****!Thank you for your time reviewing your experience with CCWD.We do know about your case and having taking responsibility in remedying the issues. To be fair all the costs were covered by the company and we were honest with you saying that we were learning about the issue along with you. This has been not a typical situation and we never left you to deal with it on your own. As for the communication, we always encouraged you to get in touch with us if you feel like you need an update. We always provided you with current information, when you contacted. On a good note, the factory confirmed your glass units are in the shipping process right now.

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