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Average of 11 Customer Reviews
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Review fromKlara B
Date: 19/06/2025
1 starBooked an appointment June 9, 2025 for June 17th. Received an email confirmation for the appointment for June 17th at 10:00AM. No one showed up.Spoke with someone who said there might be a error with the program and will have someone look into it. Rebooked another appointment on June 17, 2025 for June 19th. Received another email confirmation for June 9 at noon. Received a second email June 18th as a reminder for the upcoming appointment. Again no one showed up.Sent another email asking why no one showed up for the second appointment.Someone called me back and said that someone tried to call me and I didn't answer my phone so they cancelled it.I wasn't aware that in order to have a confirmed appointment, I must be at their beckoning call 24/7.Complete and utter waste of my time.
Canadian Choice Windows & Doors
Date: 20/06/2025
Hello, We’re truly sorry for the frustration you experienced with the booking process, and we sincerely regret the inconvenience caused. When an appointment is booked through our system, a confirmation step is typically required on the customer’s end to finalize the booking. Without that confirmation, the appointment may not be registered properly in our system. Additionally, the phone number provided in the booking form allows us to reach out and ensure the appointment is still expected and convenient. In this case, our sales representative attempted to contact you via phone and text to confirm your availability. When there was no response after a reasonable wait time, the appointment was unfortunately not carried out to avoid arriving unexpectedly. We understand how this may have come across and are reviewing the process to make it clearer for customers going forward. Your time is valuable, and we appreciate your feedback—it helps us improve. If you're open to giving us another opportunity, we’d be happy to assist and ensure the experience meets your expectations.Review fromMike B
Date: 12/02/2025
3 starsTo be honest they did help us as much as they could. We had new windows put in and we live in a small town. My main issue is my bedroom window. It leaks rain into the slider part inside the home. They claim it’s built to do this however I know the weather comes from that side of the home and this window takes the hardest hit. They came and drilled holes in the slider frame part, not the best fix. The proper fix would have been to have awning windows in the bedrooms. The rep failed here on this day one. They also showed us bedroom windows at the start with different styles and we got a totally different window. All in all experience with them would be 3-5. They did try to help but they didn’t care about the leak and the Russian installers back talk when you ask for help in person. If I had to again, I wouldn’t. Being honest…nobody should have a new window that leaks. Poor company, poor experience all in all.Review fromJudy F
Date: 25/09/2024
2 starsWe had 12 windows replaced paid $14K. One window has condensation between the glass. I call and want someone to come and look at this. They can not send someone to our house. Wanting a video of me cleaning it so they can see. I have explained many times that because the window is west facing it is very difficult to do this. I did send a picture showing some of it. They still cannot send someone to look at it. We are so frustrated with this company. Before they did the windows they were wonderful after they were paid nothing. Oh they send emails re taking videos and they will order a new window but the customer service is horrible. I do not understand why they cannot send someone to look at this. Also the silicone they placed around the windows is a mess they said we need to paint it well our house is brown and if we were to paint the silicone there would be white paint on the brown house as there are gobs of silicone around the windows. We are very disappointed with this company and would never use them again we still have 11 windows to replace but not with this company. Now that I have my complaints I must say the sales person was very nice.Canadian Choice Windows & Doors
Date: 26/09/2024
Hello, ****!We deal with glass inquiries all the time and our clients are happy to send videos/picture to save everyone's time and make reorder happen faster. It's a regular part of the procedure only because in order to order a new glass under warranty we have to show evidence of the issue to the factory ( our contract states our warranty is as per the manufacturer- it's an open information). There is no problem with sending someone over. If we send someone over, they are not able to see anything if the glass does not "fog up" at the time. You cannot spot the issue now, it's ok, because this is covered for 20 years plus, we have no problem with reordering it later, when the evidence is there. As for the outside caulking. We do not perform any painting work as per the contract too. No, silicone would not stay white as we explained in the email communication with you, it's a paintable caulking and we focused on a good seal. If it's a bit wider, customers paint it over and it's not white any more. We have addressed all your concerns and responded in timely manner, sorry to hear you did not like our service. As for the glass, please monitor it for when you can spot the "fog" again. Thank you!Review fromCarmela S
Date: 21/12/2023
5 starsWe just had 14 windows replaced by the ****** location. We chose the triple pane. Great quality windows - we noticed a significant improvement in the temperature of home right away. From the consultation process with **** to the installation with **** and his team, everything went smoothly, professionally and responsive to our needs. Our home looks great, and they clearly took extra care during the installation process to make sure everything was in order. Great work from a great team!! Highly recommend!!Review fromJim T
Date: 19/12/2023
5 starsI recently replace 24 windows by Canadian Choice Windows and I was completely impressed with professionalism of their salesperson ********* and with efficiency of their friendly installer ***** and his crew ,they were not only friendly but also highly skilled . I highly recommend this company to my friends and family .Canadian Choice Windows & Doors
Date: 20/12/2023
Thank you very much for your feedback, ***! Our team works hard to leave our clients as happy customers. Should you need anything in the future, just let us know.Review fromLois V
Date: 02/08/2023
5 starsThe Windows are of excellent quality and the Insallers ************************************* did a fabulous job on the install. They were very professional, proficient, expericenced with attention to detail, great job! The clean-up was awesome as well. Thank you for a great prduct and install!Review fromMartin S
Date: 16/04/2023
5 starsGreat quality windows and installation provided from Canadian Choice Windows we are in ******* . we replaced some 20 years window with a triple pane new window ..****** helped us step by step Made it easy ..best price in the market and the house looks way nicer ,the sound from outside we dont hear anymore , and warmer house Thank You to Canadian choice windows Recommend themCanadian Choice Windows & Doors
Date: 17/04/2023
Thank you for taking time to review our business. Your words are very rewarding! Should you need anything in the future, please let us know and we will be happy to assist.Review fromAndrew S
Date: 05/03/2023
5 starsGreat quality window provided from Canadian Choice Windows we are in ******* referred by family in Olds as over the years we have seen their signs all over town. Great experience from start to finish the entire team was very professional and took very good care of our project. The installation went seamless - true professionals.Canadian Choice Windows & Doors
Date: 07/03/2023
Hello, ******!Thank you very much for your feedback, It's very rewarding to hear such words from a happy customer. Should you ever need something, please let our team know.Review fromRalph W
Date: 06/02/2023
5 starsAwesome windows and installation. Would highly recommend this company. Installation was efficient and clean.
House was a lot quieter and and warmer as well.Canadian Choice Windows & Doors
Date: 07/02/2023
Hello, Ralph!
Thank you very much for your feedback. Should you need anything, please let us know.Review fromMeseret K.
Date: 30/11/2022
1 starI don't even want to give this company 0 star I am so disappointed with the service I have received unprofessional. after spending almost 12k for new triple pane windows around the house in February 2021 I am using portable heater to keep the bedroom warm it is way colder than it was before replacing the old windows i can hear the traffic noise with no differencesbetweenthe old windows and the new windows. Not to mention the leaking from my kids bedroom to my kitchen ceiling I called send email with pictures and videos someone came out and he said to me its from the roof I know wasn't the roof because I have called roofing company to come out to inspect my roof even though my roof was replaced in 2019 I told him who ever was my house not the roof and he said must be the siding I end up opening the siding Just to prove that the issue is the window nothing to do with the roof nor the siding I have all the pictures when they removed the siding no water damage whatsoever. Now every time rains i have to put towels so i don't get more water to my kitchen ceiling. my kids bedroom baseboard is also damage i am always worried when it rains and not home.My understanding was since I am under warranty it should be replaced but not this people send someone to put silicone they think will solve the problem. When I asked the warranty documents they sent me like some kind of cut off information not even document just picture. I can't express how disappointed and frustrated I am.it is with this kind of unprofessional I am stuck with drafty and leaky windows and stained kitchen ceiling. The worst experience ever and I regret that I didn't do my research before.Canadian Choice Windows & Doors
Date: 30/11/2022
Hello, *****!We are well aware about the issue and visited you more than once as were trying to make sure to take responsibility in case it's our installation or product issue. However, each time we did not see evidence to suggest something was wrong on our end. When situation like this happens, we are confident enough to advise to hire a home inspector to reveal the real issue and help the home owner out.
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