Reviews

Review Details

• Review fromAiden S

  Date: 27/01/2023

  1 star
  Would give zero if I could. I was told they'd switch me by a rep at ********* THEY DIDN'T. I trusted them. I was dumb. I paid my regular company the whole time then got a surprise bill for $300 from Direct Energy. I got no calls before. No emails (they got my email wrong). Just a sudden bill.Then they threatened me with collections so I paid out of fear. They're awful and I hope they're happy they took advantage of an autistic person. Go to literally any other comany.

• Review fromMacy H

  Date: 14/01/2023

  1 star
  After attempting to disconnect my services (using a different company) from a property that is being demolished I received two bills from direct energy regulated services (natural gas and electricity). I contacted them to dispute and they explained that when services are cancelled they pick them up without asking or checking if it is ok just in case of renter error etc. so the property/tenants wouldnt freeze. I understood and explained that I needed them totally terminated because there were no tenants and the property was being destroyed. Having utilities connected is a danger to the contractors working there. Yet I continued to receive bills. I called several times each time I received a new bill and entered disputes and requested call backs but never received a single one. After approximately 4 months of this, finally someone told me that I had to contact the provider to have services cut off. So that was done. Although I didnt agree with them sending me bills despite being asked repeatedly to shut off the services, not receiving a single one of the call backs requested and being told that I would no longer receive bills; I paid my last two FINAL BILLS. About 5 months later I receive one more bill. I tried to dispute this and was told this was a charge from the 5 months earlier that had been sent to collections because I didnt pay it. So I spoke with a manager to explain that I had in fact paid my FINAL BILL and was told that I was correct and the charges would be removed. I asked for a call back for confirmation once again. I received another email saying that the charges were valid but no call back. This company is extremely unhelpful and will do anything to steal money from unsuspecting customers (and non-customers that are unaware that they are being signed up against their will).

• Review fromFernando C

  Date: 28/09/2022

  1 star
  I just received a letter of welcome to their services and Ive never contacted in any shape or form. I've never authorized for Direct Energy to be my reatiler? How did this even occur? I think this is called slamming. I will be calling Direct Energy in the morning a its late.

• Review fromJeremy V

  Date: 22/09/2022

  1 star
  Horrible company!!! Less than 24 hour disconnection notice. I have the proof, but now stuck with no heat or hot water for 5 days even though I paid them 12 hours from my disconnection notice being delivered. Its not like I didnt have the money, give proper notice maybe a phone call!!!!