Reviews

Review Details

• Review fromRob D

  Date: 11/06/2024

  1 star
  If I could give negative stars I would. Today (June 11) I received a paper notice on my door that Direct Energy has shut off my natural gas leaving my household without heated water or a means to cook. I was very confused by this, as I don't even deal with Direct Energy for my utility needs, I have only ever used ***** since the last time I had issues with Direct in 2017. I have confirmed with ***** that I have no balance owning and they have not moved my service to any other company. I immediately reached out to Direct Energy to find out who's mistake this was and to have it remedied. I have never dealt with a more useless bunch of "professionals" in my life, with the exception of Sergio (who I hope is doing well and finds a better company to work for). I have been given 3 different answers from 3 different "supervisors" and nobody will take responsibility. I'm being told by ***** and **** that this seems to be an accounting error on Direct Energy's part, but they are refusing to do anything without me giving them information about the business that is allegedly associated with my address. Supervisors Carla and Jimmy were extremely unhelpful and stated that the only way they would remedy the issue is if I paid the outstanding balance and a reconnection fee for an account that isn't even mine. I highly recommend that everyone avoid this company like the plague, as they seem to be okay with trying to extort money from people who don't even have an account with them.

• Review fromchris c

  Date: 04/06/2024

  1 star
  I have been a long term customer with Direct Energy and when they began advertising their latest discounted rates, I called in and asked for the same price that they are now giving to new customers. The sales person was terrible, through arguing with her I told her that if they couldn’t offer me the same deal as other customers that I would go elsewhere. She finally said she would adjust my rate. I thought that was the end. Two days later I receive a CLOSE OUT BILLING from Direct Energy, stating my account has been closed. They charged me $250.00 extra on top of my regular monthly billing to close out the account. I called in immediately, asked to speak to a Manager and asked why my account was closed. He gave me a 15 minute convoluted story, however I kept explaining to him that I DID NOT ASK FOR THE ACCOUNT TO BE CLOSED. He said in order for me to receive the new rate that all other customers are receiving, they had to close the account and terminate the current plan?! Since when? This is unacceptable *****. They are just creating more paperwork and passing on the costs to the customer, for no reason whatsoever. This is how they treat their long term customers. I still have not received any communication or update from Direct Energy as a result of their mistake and POOR service.

• Review fromKeith K

  Date: 18/04/2024

  1 star
  I called to set up a temporary service for energy and gas at rental in between tenants. They happily agreed, took my info, I wrote down the service numbers, and thought everything was fine. I found out three weeks later that they erroneously set up two gas accounts, no electricity account, and on top of that never provided the service at allAtco and Epcor were the default regulators, who then charged me a service fee. Direct Energy Reg Services took absolutely no responsibility and refused to compensate me. Ive never seen such incompetence. Please dont use this company.

• Review fromDaniel A

  Date: 13/02/2024

  1 star
  Absolutely incompetent. Rubbish customer service.Called several times and got left on hold for HOURS. Got transferred, got told to call Enmax and got hung up on. 2 weeks into a new apartment and they still havent removed the load limiter. Useless

• Review fromBrittany c

  Date: 16/01/2024

  1 star
  Very crappy service, they had problems in last few months and the employees have a told me once I didn't receive a bill for month half I called them asked what my billing is at so 3 times I called direct energy and they said all 3 times I didn't owe ANYTHING, they also mentioned they would be at fault and take any over charges and they pay themselves/ wave the fees now month of Jan I owe 992 and they will not help me with THEIR mistake I've never had a bill cut off or this much EVER!! Horrible horrible service!!! My opinion ZERO stars, money hungry theives

• Review fromJennifer S

  Date: 08/01/2024

  1 star
  My grandmother passed away Dec.17/2023. The house she was living in was a rental with the utilities in her name. We have been trying to cancel her services for 3 weeks now and they refuse to do it. But they did try to sell services for my house instead. Ive provided the death certificate 3 different times and nothing has been done. I would 0 out of 10 recommend this company. Every other company we dealt with was amazing and cancelled within 24 hours. We will have to get a lawyer involved to get them cancelled. Steer far away from this company. * ** ******* **** ****** ** ****** ** ** ******* ** *** ** ** ***** ** **** **** **** ******* ********

• Review fromAmanda W

  Date: 29/09/2023

  1 star
  Direct Energy is the worst possible company you could choose for energy services. I dont understand how they legally can provide services to your property without your permission or notice.

• Review fromJelisa A

  Date: 27/05/2023

  1 star
  Horrible. BBB needs to look into this company. They lie and steal your money and do not care at all!

• Review fromPeter F

  Date: 24/04/2023

  1 star
  Please do not go with this company. I had a contract with them. I moved and instead of moving the services they deleted my contract, charged me the floating rate, back charged me an even higher rate 3 months. I spent over 10 hours trying to straighten it out waited for a call back after several times promised. No one cared to listen to reason and told me it was my issue.

• Review fromMark W

  Date: 29/03/2023

  1 star
  They are impossible to contact because the automated service seems designed to cancel the call or route customers to non-answers. The billing is nonsensical and they are untrustworthy, promising to cancel but not doing so. This company is horrible.