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Business Profile

New Car Dealers

Universal Ford Lincoln Sales Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ongoing issues with vehicles, repairs not being completed within time lines, being told vehicle is repaired and it is not, not filing request to extended warranty to replace tire poor customer service, poor communication, unprofessional and inefficient staff

    Customer Answer

    Date: 07/02/2024

    Yes we still need them to fix the repairs and replace the tire through warranty and due to all the issues we want them to also cover the cost of replacing the other 3 tires as we cannot have 1 new tire and 3 tires on the vehicle as per the mechanic as the vehicle is AWD. They agreed to cover $500 of the replacement value of the new tires but we would like them to cover all the costs due to the ongoing issues with them. 

  • Initial Complaint

    Date:10/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used car from them and they were supposed to give me 2 keys for the car and my old tag off my old car that I traded in . As soon as we signed the paperwork they promised to mail the second key to us but never did. We have been calling and emailing the sales associate and the finance guy and no answer.

    Business Response

    Date: 08/11/2023

    Good day,

     

    I am sorry this has happened to you. I am pulling the file to look into further. I am happy to help. Please call me directly.

    *****

    **********

Universal Ford Lincoln Sales Ltd. is NOT a BBB Accredited Business.

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