Complaints
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:27/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issue-want money bank and I am getting excuses from magsconnect.Details ******************************* Subscription for ********************* **** Order number ******* Order placed November 28,2022l Magazine ****** ***** One year subscription I would like a refund in full
Business Response
Date: 01/03/2023
Hello ******************************,
As per your request, we have cancelled and refunded the following subscriptions:
Reference #: ********
Magazine: ******* *****
Delivered To: ********************* ****
Cancellation Date: 2023-03-01
Refund Amount: $261.97
MagsConnect TeamCustomer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:22/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my magazine subscription on December 6th, 2022. It is now February 22, 2023, and have not gotten the product. When trying to contact customer service to inquire about what is going on, there is no way to contact someone, just an answering machine. How can this be resolved if no one will return the messages and I cannot find a customer service rep to speak with? Very dissatisfied and still missing my purchased product.Business Response
Date: 01/03/2023
Hello ***********************,
We have contacted the publisher regarding the following magazines, and they have advised us of the following regarding these subscriptions:
Publication: ********* (********)
Message from Publisher: Start March 2023, Expire January 2024
Please note all publishers have their own shipping schedules and some are slower than others.
MagsConnect TeamInitial Complaint
Date:23/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2022 I subscribed to a **************** not realizing I was to wait 3 months for the first issue. Over 3 months later I still have not received an issue. I emailed them asking if they had any update or when the first issue would arrive. Two days later after no response, I emailed again asking for a refund. Another two days and they have still not responded. I would like either an update on when my first issue will arrive (if it will ever arrive) or a refund. Also, on their website they have stated that I would receive 10 issues in a year yet on the **************** website, they stated they sent out only 7 issues a year. Magsconnect may not be correct in stating I was going to get 10 issues which is false advertising.Business Response
Date: 03/02/2023
Hello ******* ******,
As per your request and our email dated January 19th 2023, we have cancelled and refunded your order for ******* Magazine (ref#********). You should expect a full refund of $16.97 back to the original method of payment.
Thank you.
MagsConnect Team
Customer Answer
Date: 05/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2021, I renewed a *************************************************************************************** July 2022, I was informed by the relative that they received a letter from *************** informing that "Due to limitations on inventory availability, we will be suspending delivery of your print editions of ***************. In the meantime, we'll give you 6 months of ****** Magazein digital editions at no extra cost to make sure you don't miss a thing.." My realtive informed me that she had not received a print magazine for at least two months before the letter. One print edition is supposed to come each week. A digital edition is simply not what I paid for, nor can my relative make use of it as she does not use a computer or tablet hence the entire reason behind the gift. I have reached out to Mags Connect four times about this - twice in July 2022 via email, once in September 2022 via type form on their website, and once in December 2022 via typeform on their website and I have received zero response. I asked them to continue mailing the print edition or else to receive a refund for the months that no product was delivered.Business Response
Date: 30/12/2022
Hello *************************,
We have contacted the publisher of *************** and they have advised us of the following regarding your subscription:
"Per the publisher the customers subscription has been resumed back to print starting with the December 26, 2022 issue. The new expiration is August 7,2023. (Account #*********)"
Thank you for your patience in this matter.
MagsConnect Team
*******************************************Initial Complaint
Date:22/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I auto renewed a subscription to a magazine (we have used magsconnect for 3 years now) for my mother who doesnt have access to a computer. We haven't received an issue in over 1.5 months and I have wrote 5 emails to MagsConnect with no response. There isnt a phone number ANYWHERE for this company. My account shows we have paid for 52 issues, August 11 2022 to August 11 2023 in PRINT edition. I want my mother to receive the copies of the *************** she has not received and continue to get them going forward. Enough is enough! We need a response.Business Response
Date: 30/11/2022
Hello *******************,
As already emailed, we have cancelled and refunded the renewal subscription for *************** (order # ********) as the publisher informed us they will not be able to fulfill the order.
We apologize for any inconvenience.
MagsConnect Team
*******************************************Initial Complaint
Date:18/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had an ongoing subscription to *************** through Mags Connect for several years. However, *************** recently sent me a note in June 2022 to inform me that they were no longer mailing the print edition to my postal code at all. I was never contacted by Mags Connect. Then Mags Connect processed a renewal for my 2022-23 subscription for $200 on Oct 15, 2022. I called and emailed Mags Connect to ask for a refund immediately after they processed the renewal but they never answered me. Unfortunately, I didn't keep a copy of the People notice because I assumed that Mags Connect would be aware of this service cancellation and would not process a renewal. It seems outrageous for them to charge me for a magazine that I am no longer able to receive.Business Response
Date: 01/11/2022
Hello ***************************,
We have contacted the ********* of *************** regarding your subscription and they have advised us of the following:
"********* has resumed the customer's print subscription and this will be effective with the Nov 21, 2022 issue. The expiration date is the April 17, 2023 issue and the account number is **********"
If you would like us to cancel your 2022/2023 renewal please let us know and we will do so.
Thank you.
MagsConnect Team
*******************************************Customer Answer
Date: 02/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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