Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shaw Communications Inc. has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

• 

  Shaw Cable Systems

  101-3551 Blanshard St Uptown Mall Victoria, BC V8Z 0B9

• 

  Shaw Communications

  23 Manitou Drive Sault Ste. Marie, ON P6B 6G9

• 

  Shaw Communications Inc.

  10450 178 St Edmonton, AB T5S 1S2

• 

  Shaw Cable Systems

  4316 Boban Dr Nanaimo, BC V9T 6A7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 30, 2022 (10:00 pm) television suddently stops working. Turned off television hoping it would reset itself. It didn't work.August 31,2022 - contacted ******************** their technician and my husband, (*****) ran through their programs - everything was fine with the television.Sept. 1, 2022 - Contacted **** -followed the technician's directions, we went through the testing. Idenfied the ******** box as the issue. Made an appointment for a technician to come on Saturday,September 3, from 1;00 - 3:00 pm. Waited until 4:00 pm before contacting **** again. **** informed us the technician had been to our place and said that we were not home, phoning my husband, trying the doorbell and knocking. THIS IS WRONG - WE (both my husband and I were home) waiting for ****** TEHNICIAN to show up. We checked our doorbell - it was working (and has worked for over thirty years), the technician said he KNOCKED on the door - my husband was on the computer which is right next to the door - there was no knocking. My husband checked the phone log and there was no activity on the phone since Thursday night. The customer service rep said there was a picture of a grey siding house (available on ****** map) of our house in the technician's report. We have now been rescheduled for Wednesday, September 7, from 12:00 - 14:00 hours. I am withholding payment from **** until my issue is resolved. * ** **** ********** * ******** *** *** ************* *** ************ ** ****. I also believe this is the type of situation where the ***** of ********* should be informed of their company's incompetency.

  Business Response

  Date: 08/09/2022

  Re: Better Business Bureau Case #********

  We appreciate the time you have spent and frustration experienced waiting to have your TV service repaired.  We see that the service call appointment has been completed and it appears that everything is working as it should be.  We have left the customer a voice mail message with our direct contact details should they have further concerns. 

  Customer Answer

  Date: 14/09/2022

  
  Complaint: ********
  
  I am rejecting this response because:  there is absolutely nothing in their response to indicate how **** intends to improve their customer service or in this case their lack of service.  If this experience with **** is anything to go by, then I feel sorry for their customers.  Surely, this media giant could come up with better solutions.  There is no reason, that we had to rebook our appointment.  **** should have taken the initiative and immediately rebooked the appointment.  Try to remember - this lack of service is totally ****** s**** up.  One quick solution is having a service technician on call so they can fix any missed service calls. 

  One last note of concern:  On the day **** did actually show up they were going to the wrong place - they had they were going to *********************** - not *******************************************!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:30/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st 2022 I paid **** ****** dollars. To this day they stating I never paid. My bank has opened a dispute for system shows they received the funds. I had paid account via the app. I been promised a supervisor would call me no call back. Every agent I spoke too said they would look into it and still no resolve.

  Business Response

  Date: 07/09/2022

  We have been in contact with the customer and are working toward a resolution. 

  Customer Answer

  Date: 07/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  awaiting call vack as promised or email by company to notify me of resolve
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:25/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now made over 10 attempts to have a wire removed from my house that goes across my property and it belongs to SHAW CABLE. I made arrangements with a woman on August 18th to remove it on Friday August 19th, I had to leave work early, but they never showed up. When I called that evening around 7:45 pm the man told me there was nothing scheduled. I tired again numerous times since Aug 19th to reschedule the removal of the wire but every time I called this week to get this done, NO ONE is able to find the correct department or person to arrange the removal of the wire. Also, I got a call from someone today from **** DIRECT telling me I did not have the right department because the wire from the pole belongs to SHAW CABLE and that my previous complaint is not valid because it is SHAW CABLE that owns the wire. So I am still not getting any where with ******************** to take their wire off my house. I am not understanding how something so simple, is so difficult for SHAW CABLE or DIRECT to understand that they own the wire and they need to remove it from my house so that when the company that is doing my fence is 2 weeks doesn't have to deal with the overhanging wire.

  Business Response

  Date: 31/08/2022

  ****** technical operations team reached out to the customer to arrange an appointment for August 31, 2022, to clear the drop line.

  Customer Answer

  Date: 01/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:19/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an offer to extend my internet for two years with a 129.00 a month rate along with a reduction in my cell bill by 20$ per month. Only to be told two weeks later that my 45$ a month plan isn’t eligible… and that the internet department can’t see the contracts. So tell me why are they able to offer a rate reduction in the first place if they have no idea what the customers has for a contract on the other side. And now I’m being told I need to pay 196$ fee if I want to get the rate reduction. In my experience if the business does something incorrect, they need to own up, pay for the mistake and move on. I’m sure my bad review is worth a lot more than 196$ to the customers it turns away from signing up.

  Business Response

  Date: 22/08/2022

  Re: Better Business Bureau Case #********
  
  We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We thank you for your patience while we are currently investigating these concerns.

  Customer Answer

  Date: 23/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:16/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has been telling me I never cancelled my month month services after I both cancelled my services and returned my modem, they then can not provide me any records of my modem return OR provide me proof I called in and cancelled. I had three witnesses to me cancelling my services and all three have stated they heard me request cancellation which took effect the next day from my original call to cancel services. One year later I get told I owe an amount of $740 roughly. I was told this error was corrected but now I am not getting an itemized bill, I am not getting any information regarding the account, I am not getting any information on ways to resolve this. My credit score has been negatively affected by the incompetence. We have not received a bill either for the services in a year (when we cancelled)

  Business Response

  Date: 20/08/2022

  We have reached out to the customer in order to provide a resolution.