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Business Profile

Fire and Water Damage Restoration

On Side Restoration Services Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally file a complaint against On-Side Restoration ******* regarding their billing practices. Specifically, I believe I have been subjected to fake billing and overcharging, which I find highly concerning and misleading.Details of the Complaint:Inflated Charges: I have identified charges that appear to be inflated beyond industry standards. Unapproved Services and Items: In reviewing the invoices, I noticed charges for services and materials that were not previously agreed upon or authorized. I have reason to believe that these items were added to the bill without merit and possibly with the intent of inflating the total amount owed.Attempts to Resolve: I have reached out to On-Side Restoration, requesting clarity to validate these charges. Unfortunately, I have not received satisfactory responses or documentation to justify the additional costs.This experience has not only caused undue financial strain but has also eroded my trust in On-Side Restoration ******* as a professional service provider. I believe it is important to bring this matter to the attention of the BBB to prevent similar experiences for others in the community.Supporting Documentation: I have provided a copy of invoice supporting my complaint.I kindly request the BBBs assistance in mediating this matter and holding On-Side Restoration accountable for their billing practices.Thank you for your attention to this issue. Please feel free to contact me via email or at ************ if you need any further information.Sincerely,********* ************

    Customer Answer

    Date: 13/11/2024

    Dear ****,

    Thank you for your prompt response regarding my complaint against On-Side Restoration Services **** (Complaint ID *********. I appreciate the opportunity to provide additional clarification.

    1. Services and Materials Charged but Not Provided:
    Upon reviewing the invoices, I identified charges for specific services and materials that were either not provided. Some examples include:

    a. Inflated Work Hours for Water Extraction and Remediation Technician:
    The invoice reflects significantly higher hours than what seems reasonable for the water extraction and remediation work completed. Based on my observation and consultation with other professionals, the time billed appears excessive for the scope and nature of the emergency work performed. This discrepancy suggests that the actual hours worked may have been over-reported.

    b. Excessive Use of Equipment Beyond Requirements:
    The billing includes charges for an unusually high number of specialized machines and equipment, such as dehumidifiers and air movers, which were more than necessary given the extent of the water damage. From my understanding and according to standard industry practices, fewer units would have been sufficient for this situation. This excessive equipment deployment has resulted in inflated costs that I believe are not justified for the work that was required.

    These charges seem unjustified based on the work completed and appear to inflate the final bill.

    2. Price Concerns and Next Steps with Service Alberta:
    While I understand that the BBB does not regulate prices, I am concerned that the pricing practices employed may reflect deceptive billing. I will contact Service Alberta as you suggested to inquire about my rights under the Consumer Protection Act and determine if this case warrants further review.

    Thank you for your assistance with this matter.

    Kind regards,

    ********* ************

On Side Restoration Services Ltd. is NOT a BBB Accredited Business.

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