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Business Profile

Exercise Programs

Flip Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was July 2023 for the amount of $450 for summer camp registration. The business was forced to close due to an issue with roofing, however customers were not notified of this up until the last minute before camp started. After repeated efforts to inquire about refunds we were told that refunds would be issued in October 2023. A later email informed us that refunds would come in November 2023, possibly slightly later. No refunds were issued. There has been zero communication since this time, despite sending repeated emails for the last 6 months. Social media posts have indicated that insurance has been paid out to the company for disrupted business insurance, yet there still has been zero refunds issued and zero communication.

  • Initial Complaint

    Date:27/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered my child for Camp and paid $404.25 on Jul 4, 2023. Invoice # ********.The camp was canceled due to a roof collapse. We were promised a refund once the owner received their insurance money. There have been many excuses, asking for everyone's patience, but no communication directly to me. She does not respond to emails or phone calls. It has now been 10 months since the business has closed its doors and I haven't received any money that was promised. I didn't go through my credit card to do a charge back because I thought I was understanding, but now it seems the owner ***************************** is just stealing our money and has no intent to refund us. She has been paid by her insurance company and has not paid back her clients.

  • Initial Complaint

    Date:06/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 26 July 2023 Amount of money paid: $414.75 Invoice No: ******** Product: Summer **** 2023 I registered this summer camp for my daughter. The company suddenly informed us the camp needed to be canceled as the roof fixing problem. They promised to refund no later than Oct 2023. I still cannot get the refund till today. I tried contacting them by email or ******** since Nov 2023 but no one can be reached. What should I do for getting back the refund?

Flip Factory is NOT a BBB Accredited Business.

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