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Complaint Response Portal
We are pleased to share with you that we have updated our Complaint Handling process and online tools to better serve you. What does this mean - for starters your existing case will be assigned a new Complaint Case ID Number.

In order to make this change as seamless as possible and get you to the new online Complaint Response Portal - we've setup this form where you can enter your existing Case ID and the Password you were previously sent. Upon submission you will be sent to the new Portal and sent an EMAIL that contains your new CASE NUMBER & instructions on where you need to go in the future.

Please follow the directions provided and remember to check your Bulk/Spam folders if you don't receive the email in a timely fashion.

If you need futher assistance, contact BBB at:
BBB serving Metro Atlanta, Athens and NE Georgia
200 North Point Center East, Suite 510
Alpharetta, GA 30022
404-766-0875
The link you clicked indicates you are the CONSUMER named in an existing BBB Complaint. Supply the CASE ID and PASSWORD you were sent in the letter & you will be redirected to the new Response Portal and sent an email [at the email you used to submit the BBB Complaint] w/ your new Case Number and access instructions for the future.