Business ProfileforAaron's

I have been renting from Aarons since 2020 with two separate leases. I recently (back in august) started a new lease at the same location and rented a sectional similar to the one I had purchased back in 2020. I was never late on the payments and only returned the sectional because I was moving farther away. Am I not eligible for lifetime reinstatement? Your website states. "If you return a product before you finish your ownership plan, you don't give up what you already paid. You can return your products at any time, and when you're ready, just pick back up where you left off with the same or similar condition merchandise and no penalties" . I called the location and was told that it has to be the exact same item, according to the lifetime reinstatement that is false. I was also told that they could not find my lease to give me accurate information. I was also told that I had to be an "Aarons member", however, I researched the benefits and none of them are lifetime reinstatement . After all of these years I never missed a payment and have kept all of the merchandise in great condition. I was told that the lifetime reinstatement was only for members who missed their payments and needed a break, that can't be true. I am receiving a lot of information from my location that gives me reason to believe that I'm getting the run-around. whilst I've paid Aarons more than what is owed for the same piece of furniture but never owning it. I've emailed corporate but haven't received a response.