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for businesses

Starting a new business

From the first idea to your first customers, here’s how to build your business on a strong foundation. Follow the journey from the beginning, or jump to the stage you’re in.

New businesses have a lot of decisions to make early on. This guide breaks the journey into three stages so you can take it one step at a time. Wherever you are, you don't have to figure it out alone.

before you open

1. Plan your business

Get the foundations right: what you're building, how it's structured, and how you'll pay for it.

the first six months

2. Launch your business

You're open. Now set up the systems and team that keep you on solid ground.

Build the best budget

Financial forecasting that keeps your small business on solid footing.

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Financial records to keep

When money is tight there's little room for error. Keep the records that matter.

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Interview questions for hiring

Ask the right questions to make confident first hires.

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Build a good company culture

Five elements that help you attract and keep the talent you need.

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Build your network

Eight ways to build stronger relationships across your industry.

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Six months in? You may be ready

Take the next step: BBB Accreditation

Once your business has been operating for six months or more, you can apply to become a BBB Accredited Business and put the Seal to work for you.

Get BBB Accredited

See why the Seal matters, confirm you qualify, and walk through the application, now all on one page.

Why and how to apply

Already BBB Accredited?

Put the Seal to work. Here's what to do next to make the most of your Accreditation.

See what to do next

reach customers

3. Grow your business

With a track record behind you, focus on reaching more customers and earning their trust.

The power of customer reviews

Show customers you're trustworthy and transparent, and turn reviews into growth.

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Write engaging social media

Quick tips for writing social posts that get noticed and get results.

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Build a website that customers trust

Design a site that earns confidence and turns visitors into customers.

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BBB's Code of Advertising

Advertise honestly and avoid common marketing mistakes with BBB's code.

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Keep growing with BBB

Tools and resources for every stage of your business.