BBB takes complaints against any business, whether BBB Accredited or not. We also accept complaints against charities and non-profit organizations. We primarily handle complaints relating to marketplace transactions, including advertising claims. The process is free to customers.
Yearly BBB complaint stats
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No inquiry stats are available for 2023 due to changes in data collection methods.
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Canadian Statistics Sorted by Industry (not currently available)
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BBB welcomes the opportunity to assist you with your marketplace challenge. Whether you need to file a complaint, post a review, tell us about a misleading advertisement, or report a scam, you're in the right place.
Read what happens when you file a complaint against a business with the Better Business Bureau.
BBB Process for Complaints and Reviews
Your consumer experiences matter to Better Business Bureau, other consumers and businesses! Consumers have told us that additional information such as complaints and reviews from other customers helps them choose a trustworthy business.