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            Business ProfileMatco Tools Corporation

            Machine Tools
            BBB accredited business

            Contact Information

            4403 Allen Rd

            Stow, OH 44224

            Get Directions
            Visit Website
            (330) 929-4949

            Customer Reviews

            1.13/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/16/2005

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Matco is a manufacturer and distributor of tools, tool boxes, and service equipment.

            Business Details

            Location of This Business
            4403 Allen Rd, Stow, OH 44224
            BBB File Opened:
            9/27/2004
            Years in Business:
            78
            Business Started:
            9/1/1946
            Business Started Locally:
            1/1/1947
            Business Incorporated:
            1/12/1993
            Accredited Since:
            9/16/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • MATCO Tools
            Business Management
            • Mr. Timothy Gilmore, President
            • Mr. Frank DiCaudo, Managing Attorney
            • Mr. Eric D. Hagen, Vice President of Finance
            • Ms. Deborah Goll, Paralegal
            Contact Information

            Principal

            • Mr. Timothy Gilmore, President
            Additional Contact Information

            Fax Numbers

            • (330) 926-5326
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            40 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have made several transactions that the company is saying I did not make. I have sent all the proof and they refuse to use our bank statement or distributer payment history! I want this to be paid and done. I have had enough of this with the company as this is not the first time it has happened. They have changed there stories in emails each time and on phone in what it pertains too. This is not okay. FIRST THEY TOLD US THEY WERE MISSING FROM APRIL 17TH TO MAY 9TH THEN IT WAS A HIT OR MISS IN MAY AND JUNE THEN THEY SAID IT WAS FROM THE BEGGINING OF THE YEAR.
            Read More
            Read 39 More Complaints

            Customer Reviews

            38 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David V

            08/23/2024

            Ive been paying my bill on time for 6 years, I moved jobs switched trucks and they cut my credit off.. because equifax said I had bad credit which is true. But not with matco. Matco just lost a dedicated customer. People wonder why techs stop paying their bill.. I 100 percent do not recommend Matco to anyone. Now I cant make money to pay them my weekly bill because I dont have the proper tools, and no one was willing to help me.

            Matco Tools Corporation Response

            08/29/2024

            **************** initially applied for Matco Tools financing on March 25, 2021. On that day he was approved for $12,600.00. He applied for financing again on April 7, 2022, when he was approved for $14,200. He applied for credit a third time on August 22, 2024, and was rejected. Matco Tools loans are secured loans and not credit cards. The approval is good for 120 days. Should a customer wish to finance additional items after the 120-day approval expires, they need to reapply. **************** approval from April 7, 2022, was long expired when he attempted to finance additional items on August 22, 2024. Unfortunately, when he applied for additional credit, it was rejected because the information provided from the credit bureau did not meet the requirements for credit to be extended. **************** is welcome to apply again in 120 days, when the rejection expires.
            Read 37 More Customer Reviews

            Local BBB

            BBB of Akron

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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