Licensing
Where an industry may require professional licensing, we note it on the profile so you can verify credentials. We encourage you to confirm any license with the appropriate agency.
Advertising review
When an advertiser's claims conflict with the BBB Code of Advertising, we ask them to substantiate the claim, make offers clearer, or remove statements that mislead.
Government actions
We report known government actions that involve a business's marketplace conduct, so you can factor them into your decision.
Misuse of BBB name or logo
If a business uses BBB's name or logo without authorization, we report it while the misuse continues.
(Reported for 1 year after the misuse stops)
Out of business
When a company is known to have closed or stopped operating, we note it on the profile.
(Reported for 1 year from the closing date)
Bankruptcy
We report a business's known bankruptcy status.
Mail returned
We note when mail sent to a business is returned by the Postal Service, which can signal the company is no longer reachable at its listed address.
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