Business ProfileforAshley Furniture HomeStore Stoneledge

Date of transaction: 1/22/2023 Delivery date, February. After delivery we discovered that two pieces of the sectional were offset and that the middle section had a lumpy cushion. The solo recliner motor had a burning smell when operated and the right arm had formed a hole under the fabric a week later. We contacted the store, months later a person came to our home. The person that came was not very cooperative in listening to our issues. A repair report was sent. Months later we received two pieces of repair parts in the mail. When we called for a repair appointment they refused to set up one because the motor for the one recliner was still on order. 3 months later (this is now September) we called again with the same response given. March 01. 2024 we went to the store and spoke to the manager, which was now a different person. He told us that he would contact the proper person for our issues. March ***** emailed the manager, *****************, and told him we have not heard from anyone. Within 48 hours we had the new motor replacement and a person from Ashley called us to make an appointment for the repairs. The repairman came out March 12th. He said the brackets were preset for the sectional and they were off. He would not use the pieces sent by Ashley but went out to his car and got his own wood screws. When he was done the sectional pieces that were offset were offset worse and the recliner foot rest does not go all the way back in. He would not fix the lumpy sectional seat because Ashley did not send the batting only the cover. He replaced the motor in the solo recliner but would not address the arm issue. I emailed the manager about the repairs being unacceptable along with pictures March *****, 2024. He did not reply so I sent another email March 23, 2024. He replied "I have made an effort to get this resolves as best as possible. I will be getting in contact with you when I have further information." As of this date 4/7/2024 we have not heard back.