Customer ReviewsforAshley Furniture HomeStore Stoneledge

Carlos was our sales associate! Wonderful guy! Great sense of humor! Made our purchase so easy! One thing about Ashley is that they stay in touch with you and deliver when they say they will. Staying in touch was fundamental to us. The delivery folks were great! They were friendly and checked all of the furniture to make sure all was well before they left. We actually enjoyed our purchase. We will definitely go back to Ashley for any additional purchases.

DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!!! We bought dinning table and server. It took three appointments. Every appointment was confirmed by text, e-mail and phone calls. Then couple days later we received a call saying they are on back order even though we were told by the manager they have everything in stock. Make the long story short. Third attempt for delivery arrived, and everything was damaged. Look like they put pieces together and not finished. They took everything but seven chairs. After seeing that quality so bad we decided to cancel the whole thing. Guess what? They said you own the chairs, because you accepted the chairs even though driver didn’t want to take them. We have been going back and forth for credit. Every time I went to store the manager said we will call you! So far that was the fifth times they said they call me. I have not received one yet! My advice is DO NOT BUY ANYTHING FROM ASHLEY FURNITURE . No wonder why they open new stores then shut it down. Customer service sucks! I don’t even want to give a one star. They don’t even deserve one.

My wife and I have a case with Ashley Furniture about a dining room that we bought in that store, the wood of the table began to lift and the paint began to peel off. This is the fourth time we have gone to the store and they have not resolved anything. They have called us by phone and they have not sent us an email to confirm the appointment so that they can come to the house to check the table.

Do NOT shop here. They tell you that they guarantee their furniture and charge you a fee for the service. When you file a claim, they tell you "sorry, we can't help you because you moved". They refuse to refund the money spent for the protection plan and refuse to honor their guarantee. Their furniture makes ******* furniture 5-star. You may get one, possibly years out of their merchandise, but that is the extent. Save your money....do NOT buy from these people. T

I was shopping for a sofa and I just so happened to like several bedroom sets in the ******** store. I decided to get the floor model because it was supposed to be 1/2 off the original price and they wanted to move it off the floor. In return they informed me that they have a private delivery guy they use because they don’t deliver the floor model. The private delivery guy wanted to charge me 280.00 to deliver the furniture 11 miles away from the store and to take my bedroom set down that would be an additional 150.00. I’m not okay with that. To get a quote unquote deal on the furniture in exchange to being price gauged on the delivery???? That’s such a bad business practice. I’m trying to figure it out.