BBB Accredited Business since 07/10/2008
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This company offers pet insurance for puppies and kittens.
A BBB Accredited Business since 07/10/2008
BBB has determined that Trupanion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Trupanion's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 58 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||9|
|Billing / Collection Issues||11|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||36|
|Total Closed Complaints||58|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Washington State Office of the Insurance Commissioner
5000 Capitol Blvd SE
Type of Entity
Incorporated: April 2007, DE
Contact InformationPrincipal: Mr Darryl Rawlings (CEO)Customer Contact: Ms Ronaye Verigin (Vice President of Customer Service)Ms Denise Connors (Customer Service Manager)
Insurance Companies, Pet Health Plans
Alternate Business NamesVetInsurance Managers Inc
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