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BBB Accredited Business since 07/10/2008


Phone: (888) 738-7478Fax: (866) 405-4536View Additional Phone Numbers907 NW Ballard Way Ste 100, SeattleWA 98107-4607 Send email to TrupanionView Additional Web Addresses

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This company offers pet insurance for puppies and kittens.

BBB Accreditation

A BBB Accredited Business since 07/10/2008

BBB has determined that Trupanion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Trupanion's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 58 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

58 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues9
Billing / Collection Issues11
Guarantee / Warranty Issues2
Problems with Product / Service36
Delivery Issues0
Total Closed Complaints 58

Customer Reviews Summary Read customer reviews

1 Customer Reviews on Trupanion
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: 07/10/2008Business started: 02/01/2000Business started locally: 04/01/2007

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Office of the Insurance Commissioner
5000 Capitol Blvd SE
Tumwater, WA98501-4426
(800) 562-6900

Type of Entity


Incorporated: April 2007, DE

Contact Information
Principal: Mr Darryl Rawlings (CEO)Customer Contact: Ms Ronaye Verigin (Vice President of Customer Service)Ms Denise Connors (Customer Service Manager)
Business Category

Insurance Companies, Pet Health Plans

Alternate Business Names
VetInsurance Managers Inc
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