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          Massanutten Resort has 1 locations, listed below.

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            Business ProfileMassanutten Resort

            Timeshare Companies
            BBB accredited business

            Current Alerts For This Business

            Alert:
            Timeshares are a long-term commitment.  Massanutten Resort Timeshares are contracted deeded property that comply with the Virginia Timeshare Act.  Consumers need to read and understand the contract before signing. Do not rely solely on the oral presentation.  You will be required to sign that you are relying solely what is in the contract paperwork and not on anything you were verbally told.   Read and understand the contract before signing.  Massanutten does not have a buy back program.  Consumers have a seven (7) day window to cancel the purchase. The rescission must be sent certified per the contract, return receipt requested is advised. You will have yearly Maintenance fees that will increase each year.

            Contact Information

            1822 Resort Dr

            McGaheysville, VA 22840-2241

            Visit Website
            (540) 289-9441

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            Customer Reviews

            1.13/5

            Average of 78 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            233 complaints closed in last 3 years

            86 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessNR

            Accredited Since: 5/15/1993

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers building, selling and management of timeshare projects and owns and manages recreational ski slopes, golf courses, indoor complexes, hotels and condominiums.

            Consumers need to read and understand the contract before signing. Do not rely on solely on the oral presentation. Consumers have a seven day window to rescind the purchase. The recension should be sent certified, return receipt requested.

            Business Details

            Location of This Business
            1822 Resort Dr, McGaheysville, VA 22840-2241
            BBB File Opened:
            1/15/1973
            Years in Business:
            53
            Business Started:
            1/15/1971
            Business Incorporated:
            11/14/1984
            Accredited Since:
            5/15/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Great Eastern Resort Corporation-Massanutten
            • The Resorts Companies
            • The Summit at Massanutten Owners Association
            • Great Eastern Resort Management
            • Eagle Trace Owners Association
            • Great Eastern Resort Corporation
            • Shenandoah Villas
            Business Management
            • Mr. Steve Krohn, COO
            • Mr. Matthias Smith, Vice President
            • Ms. Zenaida Hall, Owner Engagement Manager
            • Ms. Kelly Long, Director of Hospitality Administration
            Contact Information

            Principal

            • Mr. Steve Krohn, COO
            • Mr. Matthias Smith, Vice President
            • Ms. Kelly Long, Director of Hospitality Administration

            Customer Contact

            • Ms. Kelly Long, Director of Hospitality Administration
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Timeshares

            Customer Complaints

            233 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/01/2024

            Complaint Type:
            Facilities Issues
            Status:
            Answered
            On 8/30/24, we checked into Massanutten Resort. A rep asked us, as owners, if we would like to have a free lunch at a new restaurant & complete a survey providing feedback on the resort. I confirmed w/ her there would be no tour or sales pitches, just trying a new restaurant and answering a survey. She confirmed that was not the case and said that it would last no more than 2 hours. I said that was fine & she signed us up for 12:30 on 9/1/24. We were required to pay a $20 fee to hold the lunch reservation, which would be returned when we came to the lunch. She told us to meet at ******** at 12:30 on 9/1. On Aug 31st, another rep confirmed called to confirm we were coming to lunch & I again confirmed that we were just coming to lunch to try the restaurant, take a survey, & there would be no sales pitches. She confirmed. On September 1st my husband & I came to Splashes at 12:30 with our three kids and our neighbor's two kids that were traveling with us & were told that was not where we were supposed to go, and we were sent to the conference center. The kids were starving at that point. We drove there & had to wait for a rep to meet with us, & then ended up going right back down to Splashes, where we again waited. We then had lunch w/ the rep & when we told him what we were told about the lunch and what we were doing, he seemed to snicker and suggested that this sometimes happens because the reps at the front desk get $25 to sign people up, and he would need to talk to them about this. He also told us that the 2 hours started after lunch and sometimes goes for 3-4+ hours. We couldn't do that with the kids. We sat there for 2 hours and then he told us we needed to do a tour too to get the $150 visa gift card we were promised. We had no time for this. We ended up leaving & he said he didn't know if we would get the $20, and because we did not return to the conference center we did not get the $150 gift visa card. That was not what we were told.
            Read More
            Read 232 More Complaints

            Customer Reviews

            78 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael M

            09/16/2024

            Moral of the story: Read the fine print if you visit Massanutten, they are out for your money. I am willing to take responsibility for not paying attention as I should have. My mom has been an owner at ********* ***** and member of RCI for about 20 years. (She gifted me the trip) I wasn't expecting to spend a lot of money this vacation. Checked in 8/31/24. It was the end to a long day of travel. Checking in was smooth, everything was great there. We were directed to a desk across the lobby. At this desk, we were explained to by a woman there that we could have Ultimate Passes for "free". I figured this is because my mom is an RCI member, no reason from my perspective to suspect otherwise. After all, why wouldn't something be free when verbally advertised as such? Again, I was tired and not paying attention. We end up signing up for a tour that I was somewhat interested in. I haven't been to Massanutten since I was much younger. The tour was also verbally advertised as "free". Long story short, I show up for the tour at the agreed upon time (9/2/24 830am) to find myself and my family standing in a line of people. Seeing as this is our vacation, we left because this seemed like a complete waste of time. 1 hour later I receive a phone call about how if I do not reschedule & complete my tour, I will be charged $600 for the Ultimate Passes. I explained to customer service and management that my vacation is booked for the rest of the week but that didn't matter because my son naps at the times they wanted me to come in. We used the Ultimate Passes on 9/1/24 at the water park. I tried to negotiate with management about paying for the water park trip and returning the passes. I was told this is impossible and I will be charged $600 for missing the tour. You see, the passes were never free. They either costed a minimum 2 hours of my time with a 15 month old baby driving around the resort or $600. Both are a significant amount to not verbally make people aware of this.

            Massanutten Resort Response

            09/23/2024

            Hi Michael,We apologize that this was your experience while visiting the Resort. These tours/owner updates are put in place to update guests on new things and changes that are happening around the Resort, but they are not something that you have to attend unless you want the complimentary items, such as the ultimate passes.Upon signing up guests are notified that if they do not show for any reason that they will be charged in full for the ultimate passes, and they are also provided a document that states the two-hour time commitment.Sincerely,Massanutten Owners Association.
            Read 77 More Customer Reviews

            Local BBB

            BBB Serving Western Virginia

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