Business ProfileforMovingLabor.com

Completing the reservation and connecting with the movers works fantastically. But DO NOT change your mind or plans. I called over the Thanksgiving weekend to cancel and was charged a $50 fee. The fee goes up to $200 if a 48 hour notice is given. When I called to explain, the man on phone stated he, "You left a message on..." I told the representative, if this is your policy I will not recommend nor use your service again. I will find a different means of moving. This was for a very small move from one house to another. When I called the movers directly, they understood completely. I will just call them directly next time.

We're sorry to hear about your experience with our short notice cancelation policy.  Our cancelation policy has not changed in over 7 years.  It's clearly explained in our FAQ's, during the online reservation process and in the confirmation email every customer receives upon placing a reservation.  It was the same policy when you placed your reservation and agreed to our Terms and Conditions, meaning you should have been aware of the policy when you placed your reservation.  Either you didn't bother to look at the policy or you didn't think it would apply to you.  Our policy is very generous compared to other moving labor companies.  The policy clearly states if you are canceling your reservation within (7) days of your service date, it's a $50 cancelation fee which is deducted from the deposit you place.  If you cancel within 48 hours of your service date it's up to $200. We have the policies in place to protect our movers from frivolous cancellations that would greatly affect the movers ability to make and keep a tight schedule.  Once you're booked, other customers cannot book for that same date and time.  If we didn't have these policies in place, we'd have a very hard time keeping a working relationship with good, honest, reputable moving companies. The movers would be upset to have customers just cancel at will without some form of compensation.  Please keep in mind we don't want our customers to cancel.  If a customer were to reschedule there is no fee to do so as long as we know by at least the day before. This wasn't a reschedule, this was a short notice cancelation and the same policy applies to every customer that books through **********************.