Business ProfileforHilton Worldwide
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 7930 Jones Branch Dr Ste 1100, McLean, VA 22102-3313
- BBB File Opened:
- 1/1/1983
- Years in Business:
- 55
- Business Started:
- 1/1/1969
- Business Started Locally:
- 1/1/1973
- Business Incorporated:
- 9/14/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Tru by Hilton
- Hilton Hotels & Resorts
- Curio Collection by Hilton
- Business Management
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Contact Information
Principal
- Ms. Robin Barnes, Owner
- Mr. Christopher J Nassetta, President/CEO
- Mr. Frank Otero, General Manager
- Mr. Joe Koch, Director of Sales and Marketing
- Mr. Charles E. Gellad, General Manager
- Mr. Keith A. Moses, Assistant General Manager
- Mr. Darrius Gray, General Manager
- Ms. Dori Familiant, General Manager
- Mr. Martin Field, President
- Mr. Martin Faye, General Manager
- Ms. Jey Washington, Corporate Complaint Specialist
- Mr. Brian Kelleher, General Manager
Customer Contact
- Ms. Kristen Hernandez, Manager of Customer Care
- Mr. David Ryan, Customer Relations Manager
- Additional Contact Information
Fax Numbers
- (570) 424-4950Other Fax
- (570) 343-8415Other Fax
Phone Numbers
- (215) 365-4500Other Phone
- (570) 450-1560Other Phone
- (570) 424-4950
Customer Complaints
3,148 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
550 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Scott M
09/18/2024
Hilton Worldwide Response
09/19/2024
Subject: EXECUTIVE CUSTOMER ****************************** REVIEW 458477-HAMPTON INN AND SUITES DOWNTOWN *******-** FILE 219107325
Dear
Hello and I hope this email finds you well. This is ***** with the **************** of Hilton.
Thank you for your wonderful review of the Hampton Inn and Suites ******************** have forwarded your review to *********, General Manger so that she may share your kindness with the staff. We are happy that your reunion was such a success.
Mr. thank you again for your feedback. We look forward to welcoming you back on a future stay.
Best regards,
Local BBB
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